Operations services supervisor luton airport Work, Jobs in Biddenham, Bdf (with Salaries)

Operations Services Supervisor - Luton Airport
Swissport International AG —Luton
- Weekend availability
- Customer service
- English
- Supervising experience
Airside Services Supervisor-Luton Airport
Swissport International AG —Luton
- Weekend availability
- English
- Continuous improvement
- Training & development
3d
Finance Assistant – Accounts Receivable Concessions
London Luton Airport —Luton
- Full-time
- Microsoft Word
- Microsoft Excel
- Presentation skills
Front Office Supervisor -
Lighthouse Hotel Management —Luton
- £28,593.58 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
Estates and Facilities Supervisor
London Luton Airport —Luton
- Full-time
- Leadership
- Employee discount
Food and Beverage Supervisor
Lighthouse Hotel Management —Luton
- £28,593 a year
- Weekend availability
- English
- Hotel
- Mentoring
- Employee discount
Quick apply
Food and Beverage Manager
Lighthouse Hotel Management —Luton
- £31,000 a year
- Full-time
- Customer service
- Computer literacy
- Research
- Employee discount
Quick apply
Police Constable - National Firearms Instructor - Bedfordshire (Transferee process)
Bedfordshire Police —Luton
- £2,000 a month
- Full-time
- Driving
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
Head Housekeeper
Hotelcare —Luton
- Full-time
- Hotel
- Quality control
- Organisational skills
Quick apply
Police Constable - National Firearms Instructor - Hertfordshire (Transferee process)
Hertfordshire Constabulary —Huntingdon
- Full-time
- Driving
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
Motor Transport Technician (FTC – 12M)
London Luton Airport —Luton
- Full-time
- Organisational skills
- Computer skills
B1 Licensed Engineer
easyJet —Luton Airport
- 12 hour shift
- Maintenance
- Travel
- Employee discount
B2 Licensed Engineer
easyJet —Luton Airport
- 12 hour shift
- Maintenance
- Travel
- Employee discount

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Operations Services Supervisor - Luton Airport
Swissport International AG —Luton
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health…
Airside Services Supervisor-Luton Airport
Swissport International AG —Luton
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health…
3d

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Operations Services Supervisor - Luton Airport

Swissport International AG -
Luton

Apply Now

Job details

Permanent | Full-time

Qualifications

Driving Licence
Resource allocation planning
Stakeholder collaboration
Customer service
GCSE
Employee relations
Internal department liaison
English
Performance management
Supervising experience
Continuous improvement
Organisational skills
Employee performance appraisals
Computer skills
Cash handling
Team motivation leadership
Communication skills
Internal quality assurance

Full job description

Overview:

ROLE SUMMARY

The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members.

You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values.

Shift pattern: 4 on 4 off (2 days // 2 Nights)

Responsibilities:

JOB RESPONSIBILITIES

The following responsibilities are associated with this job role:

Supervise/allocate tasks including reporting absences and overtime.
Plan and deploy resources to ensure customer and operational requirements are met
Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
Maintain up-to-date manuals and documentation
Build and maintain relationships with customers and airport authorities
Ensure compliance with Swissports SOPs and policies
Ensure maximum efficiency in the operation/turnround of inbound and outbound flights
Responsible for maintenance of assigned equipment and materials
Contribute/assist with local emergency plans
Make operational decisions with the operational plan.
Ensure that staff are adequately trained, (including monthly manual loadsheets - if required) motivated and communicated with.
Coordinate operational issues between dispatchers, airlines and flight crew members including delay management and diversions.
Monitor and ensure that all Swissport departmental standard operational procedures (SOP's) are followed accordingly.
Ensure the overall supervision and quality of the dispatch release, flight following and operational control processes.
Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRF's
Coordinating with all internal departments, line management, CLC, other service providers and airlines when required.
Create operational reports
Attending and investigate any incidents / accidents
Looking after adhoc handling requests communicating information to other airport agencies and dealing with the business development team.
Ensuring FSC data is entered accurately and flights are closed in a timely manner and ensuring cleaning services match what has been entered in FMS GHS.
Ensuring correct Flight File Management and Supervision of flight files, and ensuring daily checks and audits on W&B , flight file documentation and load-sheet documentation are signed off, accurate and complete by authorised personnel.
Ensuring compliance to the Triple AAA documentation processes, along with sign offs and documented audit process.
Ensuring that any dispatcher assigned to a flight or airline, is suitably authorised/qualified/licenced to carry out W&B/load-sheets/AAA for respective aircraft and airlines.
Will be required to handle commercially/contractually sensitive information related to airlines charges, ad-hoc handling rates and services.
Ensure the safe and secure handling of cash/credit card transactions in line with company procedures.
Be the critical communications link between the station, the airlines and the airport authority, as well as all legal and jurisdictional bodies, such as the CAA, HSA, Airport Police and Dept of Transport.
Control and allocation responsibilities of labour and resource on a day to day basis

LEADERSHIP QUALITIES

To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.
To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
To take a pro-active approach to support the operation to best effect in all cases.
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
Communicate and collaborate to engage others.
Create transparency to drive results.

KEY PERFORMANCE INDICATORS

Agreed customer standards for the provision of operations will be maintained within budget/forecast labour cost targets.
Lateness and absenteeism and staff turnover actively managed within agreed local limits.
Uniform standards and presentation consistently maintained in line with Company policy.
Maintenance of good customer and employee relations, disciplinary issues and level of complaints attributed to the shift.
Consistent accuracy and completeness of paperwork within time scales and standards set by local management.
Completion of Operations audits and follow-up to be completed every winter and summer season.
Completion of formal staff appraisals, for all staff.

ESSENTIAL SKILLS

You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
Can communicate clearly with your people to help them understand Swissport Western Europe direction.
Be able to build positive and trusting relationships.
Be open to different opinions and seek a collaborative approach.
Embrace an ideas culture to enable teams to create an agile edge.
Promote flexibility, adaptability and agility in order to enable contingency time.
Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
Personal and professional integrity of the highest order
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

Qualifications:

QUALIFICATIONS AND COMPETENCIES

A minimum of three GCSE’s or equivalent
Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather
Excellent communication skills (written and verbal)
Able to work as part of a team in a challenging environment
Proficient in computer skills and able to learn Swissport and airport systems
Previous experience working in an aviation environment desirable
Commitment to good customer service and continuous improvement
Self motivated and able to inspire others, with demonstrable supervisory skills and experience
Excellent organisational and planning skills
A full driving licence
Ability to speak additional languages desirable

Apply Now

Refine Your Search

operations services supervisor luton airport jobs in biddenham, bdf

Operations Services Supervisor - Luton Airport

Airside Services Supervisor-Luton Airport

Finance Assistant – Accounts Receivable Concessions

Front Office Supervisor -

Estates and Facilities Supervisor

Food and Beverage Supervisor

Food and Beverage Manager

Police Constable - National Firearms Instructor - Bedfordshire (Transferee process)

Head Housekeeper

Police Constable - National Firearms Instructor - Hertfordshire (Transferee process)

Motor Transport Technician (FTC – 12M)

B1 Licensed Engineer

B2 Licensed Engineer

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