2nd line support Work, Jobs in Billingshurst, Wsx (with Salaries)

Software Support - 1st Line
One Mortgage System —Horsham
- £25,000 - £28,000 a year
- Full-time
- English
- SQL
- Organisational skills
- Annual leave
Quick apply
18h
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
2nd Line Engineer - Hybrid - MSP
Uptime —Horsham
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Horsham
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Technical Support Advisor 2nd Line Telco
Focus Group —Shoreham by Sea
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
IT Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Azure
- Windows
- Computer networking
Quick apply
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
1st Line Helpdesk Consultant
Trident —Brighton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
7d
Professional Services 2nd Line Engineer
Computer Care UK Ltd —Leatherhead
- £36,000 - £44,000 a year
- Weekend availability
- Hybrid work
- SharePoint
- In-person
- Free parking
- Profit sharing
Quick apply
1d
2nd Line Technical Support Engineer
Carden I.T Services —Brighton
- Weekend availability
- Travel
2nd Line Technical Support Analyst
Carden I.T Services —Brighton
- Full-time
- Travel
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer networking
- Health & wellbeing programme
4d
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Support Services Engineer
Exclusive Networks —Alton
- Monday to Friday
- Hybrid work
- Communication skills
- Free parking
- Work from home
IT Engineer
Class Technology Solutions Ltd —Reigate
- £32,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
18h
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
VodafoneThree - IT System Administrator
Vodafone —Farnborough
- Full-time
- Employee discount
1d

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Software Support - 1st Line

One Mortgage System
Horsham

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
18 hours ago

Benefits

Annual leave
Company pension
Company events

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Relational databases
Ticket management
SQL querying
English
SQL
Ticket management systems
Organisational skills
APIs
Computer skills
Customer support
Application support
Account management
A Level

Full job description

About the Company

One Mortgage System (OMS) is a Financial Technology company catering to the property lending and insurance marketplace. We provide a web application CRM/Case Management system on a SaaS model, targeted at mortgage/loan/insurance brokers, packagers, networks, and lenders.

Our product launched in 2017 and has quickly become one of the biggest and most highly regarded CRMs in the industry, and has progressively improved with further development such as new features, API integrations with other platforms, and optimisations.

Our offices are based in Horsham, West Sussex.

About the Role

We are seeking bright, ambitious individuals to join our growing Helpdesk team as 1st Line Software Support. This is an excellent opportunity to develop your skills, gain valuable experience, and progress your career within a dynamic fintech environment.

Key Responsibilities:

Respond to customer queries via phone and helpdesk ticketing system.
Provide general support and troubleshooting.
Investigate and resolve issues where possible.
Escalate complex issues to 2nd or 3rd Line Support as needed.
Ensure all queries are addressed within agreed SLA timeframes.
Log bugs and communicate them effectively to the development team.
Perform basic account management tasks, including registration/cancellation of software licences, adjusting settings, and providing user training.
Assist with onboarding and launching new clients.
Collaborate with third-party partners to resolve API integration issues.

This is a full-time, on-site position based in our Horsham office, conveniently located near the town centre with parking and local amenities.

Desired Skills, Qualifications & Experience
Required:

Experience in a customer service environment.
Excellent spoken and written English, with a professional telephone manner.
Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
A-Level (or equivalent/higher qualification) in a technology-related subject (e.g., ICT, Computing, Computer Science).
GCSEs (or equivalent/higher qualification) in English and Maths (pass grades or above).
Basic understanding of software fundamentals.
Willingness and enthusiasm to learn new skills.

Preferred:

2 years experience working in a customer services environment.
Ability to read and write SQL queries for database related tasks.

What We Offer

22 days’ annual leave (increasing with length of service), plus an extra day off for your birthday.
Sponsored training courses and professional qualifications to support your ongoing development.
The opportunity to join a fast-growing, innovative fintech company.
A supportive, collaborative team environment where your contributions are truly valued.
Clear career progression pathways and opportunities for advancement.
Monthly company social events—from team meals to go-karting and more.
Modern office facilities in a central location, close to shops and amenities.
Festive celebrations, including annual Christmas parties.
Monthly employee recognition and reward scheme.
Weekly KPI employee incentive scheme.
Access to the AXA Health 24/7 service.
Standard workplace pension scheme.

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in billingshurst, wsx

Software Support - 1st Line

MSP 3rd Line Service Desk Technician

2nd Line Engineer - Hybrid - MSP

First Response Engineer - Service Desk - MSP

First Line Support / Helpdesk Engineer - Hybrid

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IT Support Engineer

Trainee IT Support Engineer

1st Line Helpdesk Consultant

Professional Services 2nd Line Engineer

2nd Line Technical Support Engineer

2nd Line Technical Support Analyst

L2 Support Engineer

IT First Line Support Technician

On Site Support Engineer

1st/2nd Line IT Support Engineer - Farnborough

Support Services Engineer

IT Engineer

1st Line Support Analyst

VodafoneThree - IT System Administrator

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