Service desk engineer Work, Jobs in Bilston, Wmd (with Salaries)

Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
17h
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Coordination Administrator
Worlifts Limited —Bromsgrove
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
4d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
2nd Line Support Engineer
Surftech IT —Stourport-on-Severn
- £28,000 - £32,000 a year
- Full-time
- Azure
- Continuous improvement
- SharePoint
Quick apply
11d
IT Support Engineer
wavenet —Solihull
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply

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Product and Pricing Data Administrator

nGeneration -
Tipton

Quick apply

Job details

Full-time
£25,272 a year

Benefits

Annual leave
Company events

Qualifications

Technical troubleshooting
Stakeholder liaison
Internal department liaison
Technical support
Functional testing
Data entry
Customer support
Customer interaction
Communication skills
Functional quality control testing

Full job description

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide their Field Service Engineers with the best support and help to do the job most effectively and efficiently..

Our work environment includes:

Modern office setting
Food provided
Modern office setting
Growth opportunities

nGeneration is seeking an enthusiastic and detail orientated Product and Pricing Data Administrator to join our data function. You will provide a key role in collecting, configuring and testing data alongside providing our customers direct support and assistance.

Working closely with our project teams, you will be responsible for the accurate and timely entry of data into both in-house and 3rd party software, alongside assisting in the scheduling and planning of new system rollouts. You will also communicate with our customers on a regular basis, providing timescales, updates and any support required.

Requirements

Customer Management - Participate in data meetings with customers and also provide training and functionality to the service desk.
Communication - Communicate effectively with customers and internal stakeholders' regular basis to discuss timescales for providing data as well as ensuring that any outstanding information is followed up accordingly. Effectively communicate to the Account Manager on any perceived issues.
Knowledge base - Ensure that the Data dictionary by customer is kept updated and shared with the service desk for any functional and operational changes.
Planning & Support - Planning of roll outs of functionality and the support offered to the Customer sites and internal departments. (This would include the management of all test kits and new functionality testing).
Data Execution - To ensure that all data requests are validated, communicated if there are gaps or incorrect information received to ensure it is executed and tested within the customer's SLA's.
nGeneration policies - Remain, calm, positive and enforce the nGeneration policies and procedures. Ensure that the work is completed within the hours required to do the job and be available out of hours for any data related escalations.
SLA - Managing all data queries within the Customers SLA
Data Tracker - Completing the data tracker daily by customer for month end invoicing

Requirements:

Previous experience in a similar role.
Strong technical and troubleshooting skills
Knowledge of EPoS is a plus
Excellent attention to detail and ability to follow instructions
Effective communication skills and ability to work well in a team.
Ability to learn quickly and adapt to new technologies

Benefits

We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:

Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.
28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.

Quick apply

Refine Your Search

service desk engineer jobs in bilston, wmd

Product and Pricing Data Administrator

Service Desk Analyst / IT Support Help Desk Technician

2nd Line Support Engineer- Permanent

Field Service Coordinator

IT Technical Support (1st Line)

2nd Line Support Technician

Field Service Administrator

Customer Onboarding & Transition Specialist

Coordination Administrator

2nd Line Help/Service desk Engineer

Service Desk Engineer

1st Line NOC Engineer

Service Desk Manager

Network Engineer- Meraki

2nd Line Engineer - Support

Network Engineer Field Operative & Help Desk Support

IT Field Service Engineer

2nd Line Support Engineer

IT Support Engineer

Second Line IT Engineer

I want to receive the latest job alerts for service desk engineer in bilston, wmd

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