/ 2nd line it support Work, Jobs in Birmingham, Eng (with Salaries)

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
17h
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Short-term Temporary Team Member
NEXT —Birmingham
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
IT Support
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Computer Science
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
9d
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Support Engineer
Surftech IT —Stourport-on-Severn
- £28,000 - £32,000 a year
- Full-time
- Azure
- Continuous improvement
- SharePoint
Quick apply
5d
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
1d
IT Support Apprentice
QA Apprenticeships —Coventry
- £19,000 a year
- Full-time
- Computer networking
- Annual leave
6d
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
Loss Prevention Officer- Birmingham
NEXT —Birmingham
- From £25,068 a year
- Weekend availability
- Computer literacy
- Travel
- Computer skills
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- JavaScript
- Mentoring
- Training & development
Receptionist / Administrative Assistant
Dudley Metropolitan Borough Council —Halesowen
- £17,627.22 - £18,310.76 a year
- Call to connect
- Microsoft Office
- Organisational skills
- Front desk
17h
Loss Prevention Officer- Tamworth
NEXT —Tamworth
- From £25,068 a year
- Weekend availability
- Computer literacy
- Travel
- Computer skills
Goods In Coordinator
Legends Global (Europe) —Coventry
- Continuous improvement
- Annual leave
- Employee assistance programme
17h

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1st / 2nd Line IT Support Analyst

OneSchool Global United Kingdom
Warwick

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Job details

Permanent | Full-time
17 hours ago

Benefits

Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
User account provisioning
Ticket management
Maintenance
Microsoft Exchange
Windows
User account management
IT permissions management
Computer hardware
Ticket management systems
Technical writing
Customer support
Intune
Mobile devices

Full job description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles
Support IT projects and system rollouts as required

About You

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of:
Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

What We Offer

Competitive salary, laptop, and on-site parking
25 days annual leave plus bank holidays
Workplace pension and staff referral scheme
A supportive, team-focused working environment
Exposure to a wide range of technologies and opportunities to develop your IT career
Modern, well-equipped office environment

About OneSchool Global
OneSchool Global is one of the world’s largest and most truly global schools, with over 8,000 students, 120+ campuses, and 2,000 staff across 20 countries. In the UK, we operate across 23 campuses.
Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found.
Safeguarding
OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks.
We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment

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Refine Your Search

/ 2nd line it support jobs in birmingham, eng

1st / 2nd Line IT Support Analyst

2nd Line Engineer - Support

2nd Line IT Support Technician

Short-term Temporary Team Member

IT Support Engineer

2nd Line Technical Support – Infrastructure

IT Support

2nd Line Support Technician

2nd Line Help/Service desk Engineer

2nd Line Technical Analyst

3rd Line Support Engineer

2nd Line Support Engineer

IT Field Engineer - Birmingham

IT Support Apprentice

Network Engineer- Meraki

Loss Prevention Officer- Birmingham

Process Developer

Receptionist / Administrative Assistant

Loss Prevention Officer- Tamworth

Goods In Coordinator

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