Who are DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder
(CIF).
Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role Overview
To drive profitability and volume growth through new business wins, from customers not currently trading with DHL Global Forwarding. Existing customers will also be in scope where it has been identified that there is the potential to increase share of wallet. This role will be primarily focused on Air Freight, though some Ocean Freight selling will likely be required for bolt on customers.
Key Responsibilities:
Customers:
- The ability to find and close new business wins through identifying, qualifying, communicating, building rapport, designing solutions, presenting solutions and handling objections
- The ability to question customers in a way that facilitates information that the business can then use to gain valuable insight, resulting in business wins
- A positive mind-set is key. Each opportunity and challenge will require positivity, tenacity, courage and resilience
Stakeholders:
- Work closely with station management and station operations to meet targets and deliver a transparent and accurate pipeline
- Report on activity and performance to stakeholders, including logging of activity and opportunity within Sales360
- Ensure good working relationships are established at all levels with stakeholders and departments, to include Sales, Air/Ocean Product Management, Station Operations, Customer Experience, Finance, Procurement, Logistics and senior management
- Work closely with Trade Lane, Inside Sales, and Business Development to strengthen the overall Sales team effort
- Regularly source information for sales management on opportunities, must wins, activity and other reports.
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
- Contribute to the First Choice continuous improvement program
Skills and Experience:
- A strong knowledge of the territory is vital when it comes to understanding customer base, investment and growth potential. A good knowledge of the market in terms of our competitors is also desirable
- 2-3 years experience working in a competitive selling environment within the shipping, freight forwarding and logistics industry (desirable) – consideration would also be given to those with a strong operational or commercial background
- Solid operational knowledge of Ocean and Air freight is desired
- Understanding of local market, industries, contacts, and decision makers within freight and logistics procurement is required
- An excellent communicator with strong commercial sense and understanding
Benefits:
- A competitive salary + eligibility for the sales incentive scheme
- Generous holiday entitlement
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: Head of Business Customers, Air Freight
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.
What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
