Outpatient appointment Work, Jobs in Birmingham, Eng (with Salaries)

Private Patient Co-ordinator
Spire Healthcare —Birmingham
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
Bank Ward Administrator
Spire Healthcare —Sutton Coldfield
- Computer literacy
- Administrative experience
- Computer skills
- Free parking
- Annual leave
9d
Medical Secretary
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Part-time
- Management
- Word processing
- Mentoring
7d
GP - Urgent Treatment Centre
mrp - Medical Resource Partners —Birmingham
- £80 - £105 an hour
- Medication administration
- Patient care
- In-person
Quick apply
10h
Regional Healthcare Technician
Clinical —Birmingham
- £25,875 - £33,120 a year
- Full-time
- BLS Certification
- Travel
- Cleaning
- Annual leave
- Employee discount
Quick apply
Senior Administration Officer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
- Data entry
- Communication skills
1d
Regional Scrub Nurse - Part Time
Clinical —Birmingham
- £37,000 - £47,000 a year
- Part-time
- Travel
- Annual leave
- Employee discount
Quick apply
Specialist Doctors and Surgeons
Edgbaston Wellness Clinic & Quarry Bank Medical Centre —Birmingham
- £56,179.17 - £138,101.20 a year
- Full-time
- Medicine
- English
- Surgery
- Profit sharing
- Health & wellbeing programme
Quick apply
7d
Consultant in Paediatric Neuro-Oncology
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £113,565 - £150,569 a year
- Full-time
- Paediatrics
Spinal Consultant Trauma and Orthopaedics
The Royal Wolverhampton NHS Trust —Wolverhampton
- £113,565 - £150,569 a year
- Weekend availability
- Surgery
- Paediatrics
- Teaching
4d
Consultant Neonatologist
The Royal Wolverhampton NHS Trust —Heath Town
- £113,565 - £150,569 a year
- Full-time
- Research
- Paediatrics
- Teaching
7d
Consultant in Interventional Radiology
Sandwell and West Birmingham NHS Trust —Birmingham
- £113,565 - £150,569 a year
- Weekend availability
Speciality Doctor in Eating Disorders
Coventry and Warwickshire Partnership NHS Trust —Warwick
- £63,696 - £102,689 a year
- Part-time
- Patient care
- Annual leave
- Employee assistance programme
7d

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outpatient appointment jobs near birmingham, eng

Private Patient Co-ordinator

Spire Healthcare -
Birmingham

Apply Now

Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

CRM software
Customer relationship building
Inbound customer enquiry call handling
Sales
Team leadership
Patient appointment coordination
Patient service
Appointment booking and call handling
Client services
Customer support
Communication skills

Full job description

Spire Parkway Hospital have an exciting opportunity for are seeking a Private Patient Coordinator to join their team on a full time basis. The high-profile role is in place to support patients and consultant colleagues navigate suitable private pathways and treatment options.

The Private patient coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion warm leads into appointments and admissions to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.

Duties and responsibilities:

Manage in bound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking in a timely and conscientious manner
Handle own workload effectively
Use of digital systems such as CRM/Workflow/Pricing
Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate
Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution
Working to agreed KPIs with positive and proactive customer-focused attitude
Provide support and guidance to consultants and their patients
Convert warm leads into appointments/sales in order to meet key performance targets
Take payments for planned diagnostics and treatments
Act as a change champion for new ways of working including digital tools
Demonstrate excellent communication, interpersonal and relationship building skills
Utilising a variety of systems that support the prioritisation and managing of your workload
Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems

Who we're looking for:

To be able to demonstrate excellent customer service skills and a confident approach to handling a variety of systems
Experience of working in a similar position
Comfortable handling sensitive conversations
Enjoys working in a collaborative, fast paced team environment
Be able to work effectively to a national sales framework
Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
Demonstrable ability to process data effectively and accurately

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
Save an average of £50 per month with our free onsite car park.

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Apply Now

Refine Your Search

outpatient appointment jobs in birmingham, eng

Private Patient Co-ordinator

Bank Ward Administrator

Medical Secretary

GP - Urgent Treatment Centre

Regional Healthcare Technician

Senior Administration Officer

Regional Scrub Nurse - Part Time

Specialist Doctors and Surgeons

Consultant in Paediatric Neuro-Oncology

Spinal Consultant Trauma and Orthopaedics

Consultant Neonatologist

Consultant in Interventional Radiology

Speciality Doctor in Eating Disorders

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