Technical case handler Work, Jobs in Birmingham (with Salaries)

Technical Personal Injury Claims Handler
The AA —Oldbury
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
8d
Technical Case Handler
Orbit Group —Coventry
- £25,422 - £33,473 a year
- Microsoft Word
- Customer service
- Leadership
8d
Disease Claims Handler
Davies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Lead File Handler/Technical Supervisor
Keoghs —Birmingham
- £150,000 - £250,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
Paralegal
Horwich Farrelly Solicitors —Birmingham
- Annual leave
- Employee assistance programme
Handler
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance
Solicitor
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance

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Technical Personal Injury Claims Handler
The AA —Oldbury
Healthcare, retail and travel discounts. Discounts on AA insurance and other products. Significant experience handling complex personal injury claims, including…
8d
Technical Case Handler
Orbit Group —Coventry
Be part of the technical team and operate in an efficient manner to deliver high quality resolutions for customers. Experience of case managing cases.
£25,422 - £33,473 a year
8d

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Technical Personal Injury Claims Handler

The AA -
Oldbury

Apply Now

Job details

Full-time
8 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Organisational skills
Negotiation

Full job description

Business Area

Reference

NVR03316

Contract Type

Full Time

Location

Oldbury

Closing Date

21-07-2026

Company Description/ Business Unit

Location: Oldbury– Hybrid (3 days office / 2 days home)

Employment Type: Permanent, Full Time

Salary: Competitive + Excellent Benefits

Hours: 37.5 hours per week, Monday-Friday

Think the AA is just about roadside assistance? Think again.

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From Motor and Home Insurance to Financial Services, Driver Training and Business Services, we're committed to keeping Britain moving.

We're now looking for an experienced Senior Technical Personal Injury Claims Handler to join our Large Loss Team. This is an opportunity to work on some of the most complex and high-value injury claims within our portfolio, whilst playing a key role in driving technical excellence across the wider business.

#LI-CL1 #LI-Hybrid

This is the job

Our Large Loss Team manages complex and high-value motor injury claims, including life-changing and catastrophic injuries with significant financial exposure.

As a Senior Technical Personal Injury Claims Handler, you'll manage a portfolio of serious injury claims involving complex liability, causation and quantum issues. You'll work closely with solicitors, counsel, medical experts, reinsurers and rehabilitation providers to deliver fair and commercially sound outcomes for our customers.

This role offers exposure to claims involving:

Traumatic brain injuries
Serious orthopaedic injuries
Polytrauma
Chronic pain conditions
Psychological injuries
Long-term rehabilitation requirements
Significant care and accommodation claims
Multi-track litigation

Alongside managing your own caseload, you'll provide technical guidance across the wider Personal Injury function and contribute to the continued development of our Large Loss proposition.

What will I be doing?

Managing a portfolio of complex and high-value personal injury claims from notification through to settlement
Investigating and assessing indemnity, liability, causation and quantum issues to achieve the best possible outcomes
Developing and implementing effective claims strategies, balancing customer outcomes with commercial considerations
Managing relationships with panel solicitors, counsel, medical experts and rehabilitation providers
Negotiating settlements confidently on high-value and litigated claims
Identifying opportunities to reduce indemnity spend and improve claims outcomes through proactive case management
Ensuring reinsurer-reportable claims are accurately managed, monitored and communicated
Providing technical guidance and support on complex injury claims referred from the wider PI department
Monitoring legal, market and claims trends, sharing knowledge and best practice across the business
Supporting departmental initiatives focused on operational efficiency, customer outcomes and cost management
Delivering outstanding customer service and ensure claims are handled fairly and in line with regulatory requirements

What do I need?

To succeed in this role, you'll ideally have:

Significant experience handling complex personal injury claims, including multi-track and litigated cases
Experience managing claims with values exceeding £100,000, with exposure to serious injury and large loss claims
Strong technical knowledge of liability, causation, quantum and indemnity principles
Experience working with claimant and defendant solicitors, medical experts and counsel
Excellent negotiation and stakeholder management skills
Strong commercial awareness and the ability to make balanced, evidence-based decisions
A proven track record of delivering positive claims outcomes whilst effectively controlling indemnity spend
Excellent organisational skills and the ability to manage a demanding and varied caseload
A strong understanding of the following would be advantageous:
- Serious injury and catastrophic injury claims
- Credit hire
- Fraud indicators and investigations
- RTA and Article 75 considerations
- Rehabilitation Code principles
- Reinsurance reporting requirements

Additional Information

We're committed to recognising and rewarding the contribution our people make.

As part of the AA team you'll benefit from:

25 days annual leave plus bank holidays
Holiday buying scheme
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1
50% discount on AA breakdown cover for family and friends
Discounts on AA insurance and other products
Car salary sacrifice scheme
Healthcare, retail and travel discounts
Company-funded life assurance
Ongoing learning and development opportunities
Employee Assistance Programme
24/7 GP service for you and your family

Plus much more.

We're proud to be an equal opportunities employer and welcome applications from people of all backgrounds and experiences.

As part of our recruitment process, successful candidates will be subject to employment, credit and criminal record checks.

We reserve the right to close this vacancy early should sufficient applications be received.

Apply Now

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Technical Personal Injury Claims Handler