Customer service/triage specialist Work, Jobs in Bisham, Brk (with Salaries)

Customer Service/Triage Specialist
Workplace Options —London
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
7d
Sales Support Specialist – Partner Alliance
CSafe Global —Long Crendon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Cyber Security Ops. Specialist
BT —Reading
- Monday to Friday
- Computer networking
- IT
Victim Care Caseworker
Surrey Police —Guildford
- £29,151 - £32,224 a year
- Full-time
- English
- Administrative experience
- IT
- Annual leave
- Employee discount
6d
Senior Administrative Assistant
Hampshire County Council —Basingstoke
- £25,186 - £26,244 a year
- Temporary
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
11d
Clinical Case Manager - Pre Travel Risk 9month FTC
Healix International —Esher
- £44,000 - £46,000 a year
- Full-time
- Military
- Microsoft Office
- Case management
- Annual leave
- Employee discount
Quick apply
4d
Systems Operations Specialist
KNAPP U.K. Limited —Chalgrove
- Full-time
- English
- IT
- Communication skills
14h
Victims First Officer - Office of the Police and Crime Commissioner (OPCC)
Thames Valley Police —Calcot
- £31,245 a year
- Part-time
- Organisational skills
- Time management
- Annual leave
- Employee discount
4d
Service and Support Engineer
Domino Printing Sciences —Tring
- Up to 50% travel
- Customer service
- Driving
- Life insurance
IT Operations Supervisor - (FTC)
Oxford Instruments plc —High Wycombe
- IT
- Communication skills
Graduate Broadcast Engineer - Support
Techex —Bracknell
- Azure
- Computer Science
- Engineering
- Work from home
Quick apply
DevOps Engineer (Security focus)
Allwyn UK —Watford
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
- Employee assistance programme
Quick apply
Manager, IT Quality Assurance
Insulet Corporation —London
- Full-time
- Azure
- Java
- Agile
6d
Registered Nurse - Travel Assistance
Cover-More —Uxbridge
- Full-time
- ICU experience
- Travel
- Acute care experience
- Employee assistance programme
Quick apply

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Customer Service/Triage Specialist
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Triaging client calls to the appropriate department: Counselling, Wellness, Financial and Legal. Researching and referring clients to various resources in the…
£27,000 a year
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Customer Service/Triage Specialist

Workplace Options -
London

Quick apply

Job details

Full-time
£27,000 a year
7 days ago

Benefits

Employee mentoring programme
Employee assistance programme
Gym membership
Life insurance

Qualifications

Customer service
Communication skills

Full job description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: Customer Service/Triage Specialist

Remote/Hybrid/Onsite: Must be UK based. Can be remote or hybrid depending on your proximity to our Ealing, London office.
Salary: £27,000 gross per annum plus competitive benefits offering.

What you will do:

Workplace Options have an exciting opportunity for a Customer Service/Triage Specialist to join our Information team in the UK. Our Customer Service/Triage Specialists provide personal and family assistance to members and their families.

Responsibilities:

Triaging client calls to the appropriate department: Counselling, Wellness, Financial and Legal.
Researching and referring clients to various resources in the community depending on the client’s situation.
Cases may involve research on Education-College/Financial Aid, Tutoring Services, Public/Private Schools.
Cases may require locating resources regarding Family Services-Adoption, Parenting Classes, Birthing Classes, Support Groups.
Support provided may be related to Relocation Services-Apartments, Estate Agents, Subsidised Housing, Moving companies.
Calls may be answered with regards to Social Services-Rental Assistance, Utility Assistance, Child Care Subsidy, Housing Subsidy and Financial planning.
Any additional tasks pertinent to the position, as deemed appropriate by management.

Required Skills:

To excel in this role, you will need the following skills:

Strong written and spoken communication skills.
Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
Proficient in conflict resolution skills.
Ability to organize and prioritize effectively.
Outstanding organizational, relationship-building and interpersonal communication skills

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Gym reimbursement, Transport reimbursement, Tuition reimbursement, Permanent health insurance, Life insurance, Mentorship programme, CPD training reimbursement, EAP benefits, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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Refine Your Search

customer service/triage specialist jobs in bisham, brk

Customer Service/Triage Specialist

Sales Support Specialist – Partner Alliance

Cyber Security Ops. Specialist

Victim Care Caseworker

Senior Administrative Assistant

Clinical Case Manager - Pre Travel Risk 9month FTC

Systems Operations Specialist

Victims First Officer - Office of the Police and Crime Commissioner (OPCC)

Service and Support Engineer

IT Operations Supervisor - (FTC)

Graduate Broadcast Engineer - Support

DevOps Engineer (Security focus)

Manager, IT Quality Assurance

Registered Nurse - Travel Assistance

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