Service desk manager Work, Jobs in Bishop Auckland, Dur (with Salaries)

Service Desk Manager
Middlesbrough Council —Middlesbrough
- £45,091 - £47,181 a year
- Full-time
- Management
- Leadership
3d
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
IT Support Technician
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
11d
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Technician
Cubic Corporation —Stockton-on-Tees
- Full-time
7d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
12d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
IT Technician
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
4d
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply

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Service Desk Manager

Middlesbrough Council -
Middlesbrough

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Job details

Full-time
£45,091 - £47,181 a year
3 days ago

Qualifications

ITIL Certification
Management
Technical support
ITIL
Leadership

Full job description

We have an exciting role on offer within our ICT services as a Service Desk Manager.

Are you a passionate ICT leader ready to shape and deliver an exceptional support service?

We’re looking for a Service Desk Manager to lead our frontline ICT operations and play a key role in delivering our ambitious ICT and Digital Strategy. This is an exciting opportunity to take ownership of a high-performing Service Desk and Engineering function, driving service excellence, continuous improvement and digital capability across the organisation.

About the role:

As Service Desk Manager, you’ll lead the day-to-day operation of our ICT Service Desk and Engineering teams, ensuring a high-quality, customer-focused support service for staff and elected members.

You’ll be responsible for:

Leading incident and service request management, ensuring efficient triage, escalation and resolution.

Managing ICT engineers across multiple sites to deliver responsive deskside and field support.

Overseeing the full lifecycle of ICT assets, including refresh programmes and inventory accuracy.

Driving service performance through KPIs, SLAs, and customer feedback

Leading and developing a skilled, motivated team through coaching and clear objectives.

Improving services through data-driven insight and ITIL-aligned best practice

Supporting digital upskilling across the organisation through training and knowledge resources.

Managing budgets, suppliers and ICT support toolsets to maximise value and performance.

What we’re looking for:

You’ll be an experienced ICT professional with a strong background in Service Desk and support operations leadership, ideally within a complex or public sector environment.

We’re particularly interested in candidates who have:

Proven experience managing an ICT Service Desk and technical support teams

Strong understanding of ITIL and service management principles

Experience managing asset lifecycles and device refresh programmes

A track record of improving services using performance data and user feedback

Excellent people management skills, with a passion for developing others

Confidence managing budgets, suppliers and operational delivery ITIL Foundation is essential, and higher-level ITIL or technical certifications would be an advantage.

Why join us?

At Middlesbrough Council, we’re committed to building a modern, digital organisation that delivers excellent services for our community. You’ll play a pivotal role in that journey, with the opportunity to:

Shape and improve how ICT support is delivered across the Council

Lead a dedicated, forward-thinking team

Contribute to major digital transformation initiatives

Develop your career in a supportive and ambitious environment

We offer flexible working, a strong commitment to professional development, and a culture built on collaboration, innovation and continuous improvement.

Ready to make an impact? If you’re ready to lead, innovate and deliver outstanding ICT services, we’d love to hear from you.

Apply now and help us create a brighter digital future for Middlesbrough.

If you would like to talk through this opportunity further, please contact Lynsey Zipfell on [email protected]

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

Telephone: 01642 727088
Email: [email protected]

Apply Now

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service desk manager jobs in bishop auckland, dur

Service Desk Manager

Service Desk Manager

IT Support Specialist

IT Support Technician

Service Desk Team Leader

Service Desk Technician

Incident Manager

Senior Service Desk Consultant - 3rd Line

IT Technician

Knowledge Analyst

3rd Line Network Support Engineer

IT Apprentice

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