Resources advisor Work, Jobs in Blackpool, Eng (with Salaries)

Junior Patient Advisor
The Thornton Practice —Thornton Cleveleys
- £10 an hour
- Part-time
- Front desk
Quick apply
9d
Senior Product Development Scientist
Tangerine Group —Lytham
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Customer Service Advisor - Weekends
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Environmental Advisor
M Group —Preston
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- No degree
- Annual leave
- Employee assistance programme
Health and Safety Advisor
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £39,959 - £48,117 a year
- Full-time
8d
Library & Study Hub Advisor (Term Time plus 4 weeks)
Southport Education Group —Southport
- £22,327.26 - £22,848.93 a year
- Computer literacy
- Microsoft Office
16h
HSE Advisor (North)
Mactech Energy Group —Heysham
- Up to £58,000 a year
- Computer literacy
- Master's degree
- Continuous improvement
Digital Accessibility Skills Developer
Lancaster University —Lancaster
- £39,906 - £46,049 a year
- Hybrid work
- University
- Organisational skills
- Training & development
Site Performance Assessor
Recycling Lives Services —Preston
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
- Annual leave
Quick apply
Store Manager - Preston
Oak Furnitureland —Preston
- £55,000 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Free parking
- Employee assistance programme
Senior Fire Safey Advisor
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £49,387 - £56,515 a year
- Full-time
1d
Manager Manufacturing
Zebra Technologies —Preston
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
- Annual leave
4d
Additional Support Worker, Eccleston
Anchorfields —Eccleston
- £13.01 an hour
- Weekend availability
- Employee assistance programme
Senior Analyst, EMEA Total Rewards
Westinghouse Electric Company —Preston
- Microsoft Powerpoint
- Project management
- Bachelor's degree
- Employee assistance programme
- Life insurance
Additional Support Worker, Longridge
Autism Initiatives —Longridge
- £13.01 an hour
- Weekend availability
- Employee assistance programme
Supply Chain Security Advisor
Westinghouse Electric Company —Preston
- Employee assistance programme
- Life insurance
14h
Additional Support Worker, Chorley
Autism Initiatives —Chorley
- £13.01 an hour
- Weekend availability
- Employee assistance programme
Account Executive UK
Westinghouse Electric Company —Preston
- Engineering
- Business development
- Bachelor's degree
- Employee assistance programme
- Life insurance
Professional Support Lawyer - Employment
Forbes Solicitors —Preston
- Full-time
- Business development
- Organisational skills
- Annual leave
- Employee discount
Head of HubSpot Delivery & Operations
Bespoke | Digital Agency —Chorley
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Free parking
- Work from home
Quick apply
17h

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Junior Patient Advisor

The Thornton Practice
Thornton Cleveleys

Quick apply

Job details

Part-time | Apprenticeship
£10 an hour
9 days ago

Qualifications

Care record keeping
Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Triage
Updating electronic health records
Updating electronic care records
Patient service
General Data Protection Regulation (GDPR)
Front desk
Patient record updating
Managing patient records

Full job description

The Thornton Medical Centre, Thornton-Cleveleys, FY5 2TZ

We are a forward-thinking, high-performing GP practice led by five partners, comprising four GP Partners and one Business Partner. Our multidisciplinary team includes GPs, Advanced Nurse Practitioners, Paramedics, Pharmacists, Practice Nurses, Nursing Associates, Healthcare Assistants, and a dedicated administrative and support team. Together, we are committed to delivering high-quality, patient-centred care to our local population.

Job Overview

Patient Advisor’s play a vital role in the day-to-day operations of General Practice, acting as the first point of contact for patients. The Apprentice's will be the first point of contact for patients contacting the Practice by telephone. The primary focus of the role is to support patients who are unable to complete the online triage form independently, guiding them through the process and ensuring requests are submitted accurately as well as ensuring the patients are up to date with any routine appointments. They deliver a professional, efficient, and friendly service to patients. The role is essential in promoting a positive patient experience and supporting the practice’s commitment to continuous improvement and patient-centred care.

Duties (not limited to:)

Answer incoming telephone calls professionally and courteously.
Guide patients through the Practice triage form and accurately record information provided. 
Assist patients who experience difficulties accessing online services. 
Provide excellent customer service and reassurance to patients. 
Employ a variety of questioning techniques to develop a full picture of the nature of the patient’s requirements.
Maintain accurate patient records using Practice systems. 
Carry out administration tasks as required. 
Assess own performance and take accountability for own actions, either directly or under supervision.
Effectively manage own time, workload and resources.
Any other duties that may be requested by the Doctors, Practice Nurses or the Practice Manager
Maintain confidentiality and comply with GDPR regulations.
The ability to work in a well organised and professional manner to meet the demands of the work, maintaining concentration and accuracy.
Ability to work alone or as part of a team.
Provide support within the Patient Advisor Team. Assist with answering calls coming into the surgery, triage patients.
To undertake any other responsibilities, to maintain a high standard and efficient reception service.

Training

Induction and onboarding training to help you settle in confidently.
We support career progression, with opportunities to develop into senior administrative or management roles. Annual appraisals and personalised development plans are provided to help you achieve your career goals.
Regular in-house training sessions on clinical systems, safeguarding, and patient care.

Details

Mon-Fri (shifts to be agreed with the successful candidate).
30 hours per week

Pay: £10.00 per hour

Application question(s):

Why do you think confidentiality is important when working in a GP practice, and how would you ensure patient information remains confidential?
This role involves managing multiple tasks, including answering calls and processing patient requests. How do you stay organised when dealing with competing priorities?
This role requires gathering accurate information from patients to support our Total Triage system. Why do you think attention to detail is important, and how would you ensure information is recorded accurately?

Work Location: In person

Quick apply

Refine Your Search

resources advisor jobs in blackpool, eng

Junior Patient Advisor

Senior Product Development Scientist

Customer Service Advisor - Weekends

Environmental Advisor

Health and Safety Advisor

Library & Study Hub Advisor (Term Time plus 4 weeks)

HSE Advisor (North)

Digital Accessibility Skills Developer

Site Performance Assessor

Store Manager - Preston

Senior Fire Safey Advisor

Manager Manufacturing

Additional Support Worker, Eccleston

Senior Analyst, EMEA Total Rewards

Additional Support Worker, Longridge

Supply Chain Security Advisor

Additional Support Worker, Chorley

Account Executive UK

Professional Support Lawyer - Employment

Head of HubSpot Delivery & Operations

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