Join Our Team
St. Agnes Surgery is looking for a motivated and patient-focused NVQ Level 2 Qualified Dispenser to join our friendly and dedicated team.
We are a successful dispensing practice serving a growing patient population of over 9,500 patients across two practice sites. Situated in the heart of our local community, we are proud of the high standards of care we provide and the strong relationships we have built with our patients. Our commitment to delivering an excellent patient experience is consistently reflected in our performance in the annual GP Patient Survey, where we regularly achieve high levels of patient satisfaction.
This is an exciting opportunity to become part of a supportive, hardworking team where your contribution will make a real difference to the health and wellbeing of our patients. Working closely with GPs, clinicians, and colleagues across both sites, you will play a key role in ensuring the safe and accurate dispensing of medicines while delivering an efficient and compassionate service.
We are seeking an individual who is organised, reliable, and committed to providing excellent patient care in a busy dispensary environment.
Main Duties and Responsibilities:
Dispensing Duties
- Dispense prescriptions accurately in accordance with legal requirements, practice procedures, and Standard Operating Procedures (SOPs).
- Label, assemble, and prepare medicines for patient collection or delivery.
- Process repeat prescriptions in line with practice protocols.
- Respond to routine prescription and medication queries from patients and healthcare professionals.
- Maintain patient confidentiality and comply with GDPR requirements.
- Ensure all dispensing activities are undertaken safely and accurately.
Stock Management
- Monitor and maintain appropriate stock levels.
- Receive, check, and store pharmaceutical deliveries.
- Rotate stock and monitor expiry dates.
- Report stock shortages and discrepancies.
- Assist with ordering medicines and dispensing supplies.
Patient Service
- Provide a professional, courteous, and caring service to patients.
- Handle enquiries efficiently and sensitively.
- Promote a positive patient experience at all times.
- Signpost patients to appropriate members of the healthcare team where necessary.
Administrative Duties
- Maintain accurate dispensing records.
- Support audits, quality improvement initiatives, and compliance activities.
- Attend team meetings and mandatory training sessions.
- Undertake other administrative duties appropriate to the role.
Person Specification:
Essential
- NVQ Level 2 in Pharmacy Services (or equivalent dispensing qualification).
- Previous dispensing experience.
- Excellent attention to detail and accuracy.
- Good communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Good IT skills.
- Understanding of confidentiality and data protection requirements.
Desirable
- Experience working within a GP dispensing practice.
- Knowledge of SystmOne and Electronic Prescription Service (EPS).
- NVQ Level 3 in Pharmacy Services.
Physical Requirements
Please note that this role involves:
- Long periods of standing while dispensing and undertaking stock management duties.
- Frequent movement throughout the dispensary and practice premises.
- Occasional lifting and carrying of medication deliveries and stock.
- Working across two practice sites as required.
Why Join Us?
- Work within a highly regarded village practice at the heart of the community.
- Join a friendly and supportive team committed to excellent patient care.
- Be part of a growing organisation serving more than 9,500 patients.
- Enjoy a varied role working across two sites.
- Access opportunities for training and professional development.
- Make a genuine difference to the lives of local patients every day.
Pay: £13.50-£14.86 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Referral programme
- Sick pay
Work Location: In person
