Desk analyst Work, Jobs in Bolton, Gtm (with Salaries)

Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
7d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
3d
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
13d
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
13d
MIS Support and Training Analyst
Agilisys —Sefton
- Remote
- Management
- Microsoft Office
- Annual leave
Quick apply
IT Service Desk Analyst
Network Plus —Salford
- £26,000 - £28,000 a year
- Customer service
- Communication skills
Quick apply
8d
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
12d
Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
10d
Service Charge Analyst
hireful —Burnley
- £35,000 - £36,000 a year
- Hybrid work
- Microsoft Excel
- Travel
- Annual leave
- Employee discount
Quick apply
3d
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
Microsoft 365 Analyst
Stockport Homes Group —Stockport
- £34,434 - £39,152 a year
- Full-time
- Customer service
- Communication skills
11d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
14d
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Management
- Customer service
- Supervising experience
- Employee stock purchase plan

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Service Desk Analyst (2nd Line)
FluidOne —Chorley
The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make…
IT Support Analyst
Birchall Blackburn Law —Preston
Respond to and log calls, escalating calls as required with key support vendors. Full UK drivers licence is desirable due to regular travel required to our…
3d

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Senior Service Desk Analyst

AJ Bell -
Manchester

Quick apply

Job details

Full-time
7 days ago

Benefits

Casual dress
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Microsoft Windows Server
Azure
Software deployment
iOS
Technical support
Administrative experience
Analysis skills
Mentoring
Scripting
Mac OS
IT
Leadership
PowerShell
Active Directory
Intune

Full job description

Job Description

Purpose of the Role

Reporting to the Service Delivery Team Leader, you will play a key role in delivering high-quality IT support across the business. Responsible for managing and resolving complex incidents and service requests within agreed service levels, you will act as a senior escalation point for the Service Desk, providing expert technical support for end-user devices, applications, and infrastructure services.

You will take ownership of challenging technical issues, support the development of colleagues through knowledge sharing and mentoring, and contribute to continuous service improvement initiatives. This is a highly technical and fast-paced Service Desk environment, offering exposure to a broad range of technologies and business-critical systems. The role is ideally suited to an experienced Service Desk professional who is looking to further develop their technical expertise while taking on greater responsibility and leadership within the team.

What does the job involve?

Act as the primary escalation point for analysts, providing technical expertise, guidance and support
Deputise for the Team Leader when required, ensuring continuity of service and effective team coordination
Work with Team Leader to plan team resource and identify gaps in support & training
Manage and enforce asset lifecycle processes, ensuring the accurate tracking, auditing and governance of IT assets in accordance with company standards
Actively participate in onboarding new services into Service Desk
Provide professional technical support to end users through multiple channels, including email, telephone and face-to-face interactions, delivering a high standard of customer service
Take ownership of technical incidents and service requests from inception through to resolution, coordinating with third-party suppliers and internal teams where necessary.
Configure, deploy and support end-user devices, including Windows, macOS and mobile devices, ensuring compliance with security and operational standards
Image configuration & maintenance for laptops/PCs and application packaging & deployment for end-user devices
Design, configure and support device management policies, application deployments and automated remediations, demonstrating a competent level of PowerShell scripting and endpoint management expertise
Support & configuration of AV Equipment on the premises
Maintain and update working documents, specifically asset registers & knowledge articles/guides
Logging calls via telephone and gathering sufficient details for resolution by the relevant person

Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.

Competence, knowledge and skills

Strong customer focus, demonstrated through an excellent telephone manner and the way in which problems / issues are handled and resolved
Excellent problem solving and analytical skills, evidenced via previous work experience or technical / scientific qualifications
Ability to work and communicate with people at all levels
Administration of systems including troubleshooting of MS InTune, M365 Admin Suite, Active Directory/Azure Active Directory and other Microsoft administrative tools
Experience in application packaging, testing and deployment
Knowledge of Windows Autopilot
Knowledge and experience of Windows 11 & Windows Server, macOS and iOS
Ability to set up and configure PCs and Laptops
An active knowledge of information technology, and a passion for keeping up to date with the latest technologies. Desire to learn new skills and progress professionally
Positive approach to new problems
Flexible and adaptable
Ability to work under own initiative as well as part of a team

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer

Competitive starting salary
25 days holiday, increasing with service + buy/sell scheme + bank holidays
6% Pension with matched contributions
Discretionary bonus scheme
Share schemes (including free shares and BAYE)
Health Cash Plan and discounted private healthcare
Free gym
Enhanced family leave (subject to qualifying criteria)
Travel and bike loan schemes
Employee Assistance Programme

Life at AJ Bell

Regular social events including summer and Christmas parties
Learning and development opportunities tailored to you
Casual dress code
Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of working time per month in the office. For new team members, an initial period will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

Quick apply

Refine Your Search

desk analyst jobs in bolton, gtm

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IT Service Desk Analyst

Senior Service Desk Analyst

Service Desk Analyst; EO; Permanent; Liverpool/Newport

Service Charge Analyst

IT Service Management Senior Business Analyst

Microsoft 365 Analyst

IT Service Desk Analyst Apprentice

Incident Manager - Relaunch@Capgemini

Service Centre Team Manager

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