Intelligence administrator Work, Jobs in Bonnyrigg, Mln (with Salaries)

Pensions Administrator Support
Scottish Government —Galashiels
- £27,164 - £30,281 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
5d
Pensions Administrator Support
The Scottish Government —Galashiels
- Full-time
- Hybrid work
- Microsoft Word
- Presentation skills
5d
Voter Engagement Support Officer
The Electoral Commission —Edinburgh
- £29,224 - £30,198 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Flexible schedule
6d
Veterinary Receptionist/Administrator - FTC
IVC —Haddington
- Up to £21,000 a year
- 8 hour shift
- Organisational skills
- Front desk
- Communication skills
- Annual leave
- Employee discount
11d
Quality and Process Improvement Specialist
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
6d
Senior Regulation and Campaigning Officer Scotland
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
9d
Senior Legislation, Strategy and Coordination Adviser
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Business Intelligence Administrator
Sodexo —Addiewell
- £26,227.50 a year
- Microsoft Outlook
- Administrative experience
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
3d
Senior Regulation Guidance Officer
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Flexible schedule
6d
Senior Financial Analyst
The Electoral Commission —Edinburgh
- £58,000 - £64,637 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
12d

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intelligence administrator jobs near bonnyrigg, mln

Pensions Administrator Support

Scottish Government -
Galashiels

Apply Now

Job details

Permanent | Full-time
£27,164 - £30,281 a year
5 days ago

Benefits

Company pension

Qualifications

Pension
Customer service call handling
Inbound customer enquiry call handling
Incoming mail sorting
Microsoft Office Suite
Microsoft Office
Presentation skills
Customer support

Full job description

Details

Reference number

478204

Salary

£27,164 - £30,281

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Assistant

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Galashiels, Scotland, TD1 3TE

About the job

Job summary

Help our members navigate their pension journey with confidence.

The Scottish Public Pensions Agency (SPPA) administers pensions for Scottish Teachers, Police, Firefighters' and National Health Service employees on behalf of the Scottish Government. Were responsible for protecting the financial futures of over half a million people - thats around 1 in 10 people in Scotland. If youre looking for meaningful work, a supportive environment and a career with purpose, youll find it at the SPPA. Our office is based in Tweedbank in the Scottish Borders, the train station is a short two-minute walk away and offers regular services to and from Edinburgh Waverley, making it a convenient and well-connected location for commuters. The surrounding area offers access to green space, walking routes and a strong sense of local community, supporting wellbeing both in and outside of work. Our modern office building is designed to support flexible and collaborative working, with spaces for teamwork, quiet focus and hybrid working. Colleagues benefit from a comfortable, welcoming environment that reflects our commitment to wellbeing and inclusion.

An opportunity has arisen for 3 x Fixed Term Appointment (FTA) Pensions Administrator Supports running to 31 October 2028.

As a Pensions Administrator Support, you will work in a variety of roles across our Operational Delivery department. You will respond to member enquiries and provide administrative support to teams. This will include answering telephone calls and electronic or digital member contacts, distributing and indexing mail to the relevant teams, accurately updating members records and supporting specific teams daily by checking member details in advance of our pension calculation processes. This role therefore combines customer service, administration, data handling and operational support.

Are you passionate about making a difference? Are you a good communicator with experience in customer service? Do you have the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this opportunity could be for you.

Why Join Us?

Impact that matters: Your work directly supports those who keep Scotland running - teachers, healthcare professionals, emergency services.
Professional growth: Develop your skills in customer service within a supportive team environment.
Inclusive culture: Be part of a diverse, collaborative workplace committed to fairness and respect.
Work-life balance: Enjoy flexible working options and excellent benefits as part of the Scottish Government.

Job description

Responsibilities

Support our members by providing clear, accurate pension information through member portal, email and call enquiries - ensuring all queries are dealt with promptly, accurately and courteously. The majority of our communication is via telephone, so there will be an expectation to take phone calls.
Handle data with care by collecting, analysing, maintaining and processing member information accurately and securely, ensuring all records comply with data protection regulations.
Manage requests efficiently by prioritising queries from members and third parties, resolving issues promptly and in line with scheme rules, agreed procedures, and deadlines.
Support your colleagues in line with our organisational priorities and needs, work as part of a flexible team to perform other tasks and provide support to Operational Delivery teams and individuals within SPPA as required.
Provide administrative support to teams within Operational Delivery.

Please note: This role is being advertised across multiple teams within Operational Service Delivery. While the core responsibilities and person specification remain consistent, the specific duties, priorities, and areas of focus may vary slightly depending on the team to which the successful candidate is appointed.

A significant proportion of the role involves handling enquiries from pensions scheme members by telephone and email.

Person specification

Success profile

Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on.

Technical / Professional Skills:

(Lead Criteria) Connections and communication - Awareness

You can find out more about the skills required, here: ODP Professional Skills Framework - Operational Delivery Profession

Experience

You must be confident using various computer applications including packages within the Microsoft Office suite, e.g. Word, Excel, Outlook etc.

Behaviours:

Seeing the big picture - Level 1
Working together - Level 1
Managing a quality service - Level 1

Find out more about the behaviours here - Success Profiles

How To Apply

Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the behaviours, experience and technical skills listed in the Success Profile above. Both the CV and the supporting statement provided will be assessed against the criteria for the role.

Stage one (CV & Supporting Statement review):

An initial review will be conducted using the CV and Supporting Statement on the below Lead Criteria:

Technical 1 - Connections and communication - Awareness

Candidates who pass the initial review will have their applications fully assessed against all remaining criteria in the Success Profile, including the behaviours detailed above.

Stage two (interview and assessment):

If successful at application review, you will be invited for assessment, which will consist of an in-person interview and job simulation exercise at the SPPA office in Tweedbank, where we will test all criteria listed above.

Sifting will take place across w/c 14th September & w/c 21st September.

Assessments are scheduled for w/c 5th October, however this may be subject to change.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Recruitment Principles

As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Working Together
Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

(Lead Criteria) Connections and communication - Awareness

Benefits

Alongside your salary of £27,164, Scottish Government contributes £7,869 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Apply using link provided.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Joanne Skilling
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team