Reception cover may be required at times.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645 (Pro-rata for Part-time roles)
The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.
New entrants are expected to join on the minimum of the pay band.
Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges w applicable.
Overview of the job
This is an administrative job within the Probation Service.
For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
Right to work in the UK
You must have the right to work in the UK and Civil Service (https://www.gov.uk/government/publications/nationality-rules).
Skilled Worker visa changes from 22 July 2025
In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa.
From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas.
As a result:
HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.
If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.
If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria .
Civil Service recruitment: nationality rules
Civil Service
This guide is intended to assist departments with managing their responsibilities on nationality rules related to Civil Service recruitment.
You can read more about Skilled Worker visas and the eligibility criteria (https://www.gov.uk/skilled-worker-visa)
About us:
By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise.
Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.
To find out more about working as a Case Administrator
About the Recruitment Process
To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based question.
As part of this application, you will also be required to sit the Civil Service Judgement test (CSJT). The CSJT is a two-part test which looks at your ability to make decisions in relation to specific civil service behaviours.
The CSJT is stage one of your application process and you will have the option to complete a practice test immediately before taking the test, to give you an insight of what to expect before you start.
If you would like more information relating to reasonable adjustments and the CSJT, please see more details . You can also watch a short a video .
You can find out more about the CSJT and complete a practice test now .
If you are successful in passing this stage, your full application will be sifted once the application deadline has d. You will then receive further instruction on the progress and outcome of your application.
If you are successful in passing both the CSJT and application sift process you will be invited to interview.
If in the event we receive a high volume of applications, we may only assess candidates against the lead behaviour. T is also no guarantee that you will progress to the next stages of the recruitment process; however, we will keep you informed at each stage.
Take a look at a short video about the Case Administrator Role
About the role
Case Administrators are required to work within a variety of settings. T may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc. depending on business requirements.
These posts will be based in PDUs across the region and the following Probation Service functions
Case administrators are based in a wide variety of settings, Listed below:
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Accredited Programmes, Structured Interventions & Attendance Centres
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Community Integration and Contracts
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Contracts
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Courts
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Integrated Offender Management
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Performance & Quality
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Personality Disorder Projects
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Prisons
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Public Protection (Custody)
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Public Protection (Community)
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The Homeless Prevention Taskforce
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Unpaid Work (community payback)
Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation.
As a case administrator, you’ll ensure:
all processes run efficiently
systems are maintained properly
probation information is collated and prepared for case files
You’ll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.
