It first line support assistant Work, Jobs in Bow Brickhill, Bkm (with Salaries)

IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
4d
IT First Line Support Assistant
ACO Technologies plc —Shefford
- Microsoft Word
- Computer literacy
- Travel
- Annual leave
- Employee assistance programme
GrandFlex Nursery Assistant
Grandir UK —Milton Keynes
- £11.00 - £14.45 an hour
- Full-time
- Experience working with children
- Annual leave
- Employee discount
Quick apply
Care Assistant
Sanctuary Care —Bletchley
- £13.54 an hour
- 12 hour shift
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Care Assistant
Helping Hands —Bedford
- £16.80 an hour
- Medication administration
- No experience needed
- Annual leave
- Referral programme
Quick apply
Delivery Driver/Branch Assistant
LKQ Corporation —Leighton Buzzard
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Assistant
APCOA PARKING (UK) LTD —Luton
- £31,379 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Quick apply
Care Assistant - Evenings and Weekends
Helping Hands —Letchworth
- £16.15 an hour
- Weekend availability
- Medication administration
- Annual leave
- Referral programme
Quick apply
Trade Sales Assistant
T. Brooker & sons Ltd —Hitchin
- Up to £13.45 an hour
- Overtime
- Sales
- Customer service
- Merchandising
- Free parking
- Employee discount
Quick apply
11d
Accounts Payable Manager
Valda Energy —Bicester
- £40,000 - £50,000 a year
- Analysis skills
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Bank Housekeeping Assistant
Sanctuary Care —Bletchley
- £12.96 an hour
- Nursing home
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Technicians
M Group —Stevenage
- £26,467 - £57,000 a year
- Employee assistance programme
- Employee discount
6d
Office Manager
YMCA South Midlands —Milton Keynes
- £33,000 - £40,000 a year
- Full-time
- Microsoft Office
- Contracts
Quick apply
6h
Assistant Business Manager
Berrycroft Community Health Centre —Aylesbury
- £42,000 - £43,500 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Free parking
- Employee assistance programme
Quick apply
Casual Catering Assistant
Elior UK —Milton Keynes
- £12.71 an hour
- Part-time
- Customer service
- Food service experience
Quick apply
Installation Administrator
Selecta —Hemel Hempstead
- £29,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Field Care Supervisor
Helping Hands —Milton Keynes
- £14,500 a year
- Mentoring
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
3d
Early Years Educator (Unqualified)
Fennies Day Nurseries Ltd —High Wycombe
- Up to £27,262 a year
- Experience working with children
- Annual leave
- Referral programme
Quick apply
Driver and Warehouse Assistant - Flexible hours
City Plumbing —Bicester
- £12.71 - £13.93 an hour
- Part-time
- Customer service
- Warehouse experience
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for it first line support assistant in bow brickhill, bkm

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IT Support Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
4 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Technical troubleshooting
Desktop support
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Remote access software
Ticket management systems
Computer networking
Organisational skills
TeamViewer
Customer support
Customer interaction
Communication skills
Remote diagnostics

Full job description

Job Description

We are looking for a practical, customer-focused IT Support Assistant to join our support team in Thame. Providing remote technical support and email support to our clients and end user customers, with occasional small assembly and set-up tasks when support workload allows.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. Customer service and ticket resolution are the priority of this role, so you will need to be organised, responsive and confident managing support tickets through to completion.

About the Role

This role would suit someone who enjoys solving problems remotely, communicating clearly with customers and staying organised across multiple ongoing support cases.

Key Responsibilities

Provide excellent customer service and first-line technical support by phone, email and remote assistance.
Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.
Diagnose and troubleshoot hardware, software and connectivity issues remotely, escalating more complex cases where needed.
Handle email-based support queries from end user customers, responding promptly and professionally.
Keep customers informed throughout the support process with clear, professional communication.
Complete small assembly and set-up tasks (e.g. preparing devices and basic component fitting) when support workload allows.
Maintain accurate records and documentation using Microsoft Office and Google Workspace.
Build, modify or refurbish IT hardware such as PCs.

Essential Skills and Experience

Previous experience in a technical support, IT helpdesk or customer service role.
Experience using remote support tools (e.g. TeamViewer), ticketing systems or CRM software.
Networking knowledge, including IP addresses, internet/Wi-Fi connections and router troubleshooting.
Familiarity with configuring, imaging or maintaining Windows PCs.
A strong customer-focused attitude and excellent written and verbal communication skills.
Good working knowledge of Windows PCs and general computer hardware.
Ability to diagnose and troubleshoot common technical issues remotely.
Confidence using Microsoft Office and/or Google Workspace.
Good organisational skills and the ability to manage multiple open tickets at once.
Ability to work independently and stay calm under pressure.
Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

Interest in cameras, computer vision, hardware products or embedded systems.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers remotely. You should enjoy problem-solving and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Benefits

Casual dress
Free parking
On-site parking

Work Authorisation

United Kingdom (required)

Work Location

In person

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Thame OX9 3BX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it first line support assistant jobs in bow brickhill, bkm

IT Support Assistant

IT First Line Support Assistant

GrandFlex Nursery Assistant

Care Assistant

Care Assistant

Delivery Driver/Branch Assistant

Service Delivery Assistant

Care Assistant - Evenings and Weekends

Trade Sales Assistant

Accounts Payable Manager

Bank Housekeeping Assistant

Technicians

Office Manager

Assistant Business Manager

Casual Catering Assistant

Installation Administrator

Field Care Supervisor

Casework Admin Manager

Early Years Educator (Unqualified)

Driver and Warehouse Assistant - Flexible hours

I want to receive the latest job alerts for it first line support assistant in bow brickhill, bkm

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