Support engineer & cyber security (l2+) Work, Jobs in Boyce, Ess (with Salaries)

IT Support Engineer & Cyber Security (L2+)
Goaco —Dartford
- Weekend availability
- SharePoint
- In-person
- Business
- Employee discount

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IT Support Engineer & Cyber Security (L2+)

Goaco
Dartford

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Job details

Permanent | Full-time

Benefits

Discounted gym membership
Free or subsidised travel
Employee discount

Qualifications

Technical troubleshooting
Incident response
NIST standards
ITIL
Ticket management systems
SharePoint
ISO 27001
Application support
Cybersecurity
Business
Communication skills
PowerShell scripting
PowerShell
Intune

Full job description

Job Categories: IT Support Engineer & Cyber Security

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is an award-winning global consultancy specialising in delivering secure, user-centric, and innovative digital solutions for public and private sector organisations. Established in 2010 and headquartered in the UK, Goaco has expanded its presence with offices in the UK, UAE and Saudi Arabia, gaining recognition as a trusted name in digital transformation and cyber security. With over 100 subject-matter experts supported by a wider network of 16,000+ associates, Goaco is committed to co-creating scalable, secure, and tailored solutions. The company plays a pivotal role in enhancing national security systems, modernising public services, and streamlining processes, all while emphasising purposeful innovation and impactful outcomes.

ROLE DESCRIPTION

We are looking for a dependable and experienced IT & Cyber engineer to join our growing service desk and support function. You’ll be responsible for technical troubleshooting, cyber security incident handling and on-site configuration of IT environments. The ideal candidate will be confident working across international teams, able to take initiative in fast-moving environments and uphold security-first support principles.

KEY RESPONSIBILITIES

Provide 2nd line IT support and escalation handling for users in the UK and UAE
Using ITSM Tools such as Halo
Troubleshoot and resolve hardware, software, network and O365 issues
Administer and manage Microsoft Intune, including device enrolment and compliance
Support user onboarding/offboarding, email configurations, SharePoint and Teams
Comfortable troubleshooting problems on a Video call and Telephone
Configure small to mid-scale network setups on-site, including Wi-Fi and firewalls
Respond to and escalate cyber security incidents, working with the SOC team
Contribute to patch management, endpoint protection and vulnerability remediation
Document known issues, create SOPs and update asset inventories
Work collaboratively with developers, security and infrastructure engineers across borders
Participate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota)

ESSENTIAL SKILLS & EXPERIENCE

Minimum 3 years’ experience in IT support or service desk environment (L2 or higher)
Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint
Microsoft Intune experience (policy management, device compliance, remote actions)
Experience responding to security alerts and incident response procedures
Proven ability to set up and troubleshoot wired and wireless networks
Familiarity with ticketing systems and ITIL-aligned support processes
Strong verbal and written communication skills, comfortable dealing with non-technical users
Ability to work independently and as part of a distributed international team

NICE TO HAVE

Microsoft 365 Fundamentals, Intune or Security certifications (MS-900, MD-102, SC-200)
Experience supporting hybrid environments with Azure Active Directory
Understanding of security frameworks (ISO 27001, NIST)
SharePoint Administration / Migration
Experience in public sector or regulated industries
Knowledge of basic scripting or automation (PowerShell a plus)

BENEFITS*

We prioritise employee well-being and mental health by offering a comprehensive range of benefits so to enhance both health and career growth.

Competitive Salary: Salary depending on experience and background.
Health Benefits: 24/7 GP Access, Counselling Services, Virtual Physiotherapy, Discounted Gym Memberships, Virtual Gym Classes, Discounted Private Health Cover, Eye Care Discounts.
Wealth Benefits: Shopping Discounts, Debt Support, Money Advice, Free Credit Reports, Travel Money Savings.
Education Benefits: Learning Courses, Business Skills Training.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

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IT Support Engineer & Cyber Security (L2+)

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