Administration and data management analyst Work, Jobs in Bracknell, Brk (with Salaries)

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
Systems Ops Analyst
Epicor —Bracknell
- Full-time
- Azure
- Windows
- SQL
Workday HRIS Lead Specialist
ICON Plc —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Human resources
- Employee assistance programme
3d
Database Administration and Data Management Analyst
Richmond and Wandsworth Councils —London
- £46,206 - £62,451 a year
- Full-time
- SQL
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
12d
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Deputy Examinations Officer
Eton College —Windsor
- £37,500 - £40,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
3d
HR Systems Analyst (6 Month FTC)
Senior plc Head Office —Rickmansworth
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Travel
- Work from home
- Employee assistance programme
Quick apply
15h
Contract Analyst
ICON Plc —Reading
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
- Employee assistance programme
14d
Cyber Security Analyst
VAS INFOTECH LIMITED —Ashford
- £40,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Analysis skills
Quick apply
People Adviser
Universal Music Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
3d
Interim People Advisor (12-14m fixed term contract)
Carnall Farrar —London
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
Security System Analyst (Lenel/Milestone)
Securitas UK —Reading
- £45,000 a year
- Full-time
- Remote
- Management
- Organisational skills
- Employee discount
Quick apply
HubSpot CRM Specialist
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Annual leave
- Life insurance
Quick apply
PMO Analyst
BP —Sunbury
- Microsoft Powerpoint
- Microsoft Excel
- Administrative experience
4d
Benefits Communications Senior Analyst
UL Solutions —Basingstoke
- English
- Bachelor's degree
- Human resources
- Annual leave
7h
IT Systems Project Manager
Jellycat —London
- Hybrid work
- PMP
- Analysis skills
- Project management
Associate, Evaluation
European Bank for Reconstruction and Development —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Senior Pensions Analyst - EMEA
Hilton —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
10d
Senior Consultant
LexisNexis Risk Solutions —Heathrow
- Full-time
- English
- Master's degree
- Presentation skills
- Employee assistance programme
- Employee discount
Sr Marketing Cloud Analyst
Insulet Corporation —London
- Full-time
- Sales
- Salesforce
- SQL

I want to receive the latest job alerts for administration and data management analyst in bracknell, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

administration and data management analyst jobs near bracknell, brk

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Codestone -
Basingstoke

Apply Now

Job details

Qualifications

Management
Customer service
Windows
Microsoft Office
ITIL
Organisational skills
IT
Computer skills
Communication skills
Active Directory

Full job description

About the Role

The Service Desk Analyst is responsible for providing first-line technical support to managed service customers. This role operates primarily within the service desk environment, handling incoming queries via phone, email, and instant messaging platforms.

Location: Basingstoke

Work Pattern: This Basingstoke-based role operates on a 4 days on / 4 days off shift pattern, with working hours from 7:00 AM to 7:00 PM on weekdays. Weekend shifts are worked remotely, offering a blend of onsite and hybrid working. Very occasional travel to London to cover on-site shift when required.

About Your Experience

Your main responsibilities will include (but not be limited to):

Provide a channel for users to request and receive standard services, via email, phone, and self-service.
Maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLA’s.
Take ownership of users' incidents and requests and be proactive when dealing with these.
Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.
Follow up with other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.

Incidents/Request for Service Duties:

Recording and monitoring all faulty calls & requests for service on the Customer’s ITSM Tool.
Triage and resolution of faults / requests where the customer has provided access and knowledge to resolve the issues.
Escalation to customer internal teams, of faults that they are responsible for resolving.
Communication with the users being supported, both via the ticket and over the phone, to record and triage the tickets.
Communication with the customer resolver teams, to escalate and help with triage tickets.

Systems Support:

ITSM tools
Remote connection tools
MS Office
Windows OS

System Administration:

Record all faults and related occurrences on the ITSM system
Produce and update documentation of fixes for known issues
Upkeep of IT procedures (under direction of Line Manager)

What you’ll bring:

Experience working in a Service Desk environment, preferably with a Managed Service Provider.
Hands-on experience with service desk and remote-control software.
Ability to give instructions to a non-technical audience.
Experience with Active Directory, Windows OS systems, from 10 onwards and IOS & Android.
Proactive, positive, self-starter and team player with a skill of continually improving processes.
Ability to work in a team-based, collaborative environment.
Track record of working in a customer-facing environment.
Ability to digest complex data and relay it to users in a manageable, clear and concise way.
Experience in Customer Service is essential.
Experience of operating in high pressure and fast-moving environments.
Excellent organisational skills.
Service Level and Customer experience level Management experience.
Good computer skills and the ability to use business support software and ITSM tools.
Strong teamwork skills and attention to detail.
ITIL v4 Foundation (Advantageous only)
Experience with Hornbill (Advantageous only)

Key Measures and Targets:

Timely response and resolution of Customer queries.
Achieving target Response and Resolution SLA’s.
Positive feedback on any Customer Satisfaction Survey.

Key Behaviours

Customer Focus: Demonstrates a high level of commitment to providing excellent customer service, ensuring a positive experience for users, and adhering to service management principles.

Communication Skills: Proficient in communicating clearly and effectively.

Problem-Solving and Decision-Making: Takes initiative in resolving incidents within their expertise, accurately triaging requests, and escalating issues when necessary while maintaining ownership until resolution.

Accountability: Shows responsibility for user incidents and requests, ensuring follow-ups and updates are consistently provided, taking proactive steps to complete tasks.

Teamwork: Works well with other analysts and customer resolver teams to escalate, communicate, and resolve user issues, fostering a cooperative environment.

Attention to Detail: Accurately records and monitors incidents and requests

Empathy and Patience: Exhibits understanding and patience when dealing with user concerns, especially during complex or recurring issues

Apply Now

Refine Your Search

administration and data management analyst jobs in bracknell, brk

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Systems Ops Analyst

Workday HRIS Lead Specialist

Database Administration and Data Management Analyst

2nd Line Support Analyst

Deputy Examinations Officer

HR Systems Analyst (6 Month FTC)

Contract Analyst

Cyber Security Analyst

People Adviser

Interim People Advisor (12-14m fixed term contract)

Security System Analyst (Lenel/Milestone)

HubSpot CRM Specialist

PMO Analyst

Benefits Communications Senior Analyst

IT Systems Project Manager

Associate, Evaluation

Senior Pensions Analyst - EMEA

Senior Consultant

Sr Marketing Cloud Analyst

I want to receive the latest job alerts for administration and data management analyst in bracknell, brk

Explore jobs in more locations

About the Role

About Your Experience

What you’ll bring:

Key Behaviours

Jobseeker tools

Employer Tools

Browse

Stay Connected