Senior application engineer fm team support Work, Jobs in Bramhall, Gtm (with Salaries)

Senior Application Engineer - FM Team Support
Octave Intelligence —Manchester
- Hybrid work
- Azure
- Oracle
- SQL
11d
Engineering Manager
Equans —Manchester
- Full-time
- Leadership
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Engineering Supervisor
Equans —Manchester
- Full-time
- Leadership
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Assistant Director, Procurement & Supply Chain Consulting, Corporate Real Estate and Facilities Management - Infrastructure & Real Estate Team
Deloitte —Manchester
- Hybrid work
- Analysis skills
- Travel
- AI

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Senior Application Engineer - FM Team Support

Octave Intelligence
Manchester

Apply Now

Job details

11 days ago

Benefits

Company pension

Qualifications

Driving Licence
Azure
Oracle
XML
Microsoft SQL Server
SQL
Virtualisation
IT
VMWare
Application support
Communication skills
PowerShell
Information Technology

Full job description

Job Location (Short): Manchester, United Kingdom

Workplace Type: Hybrid

Req Id: 2876

Responsibilities

Octave provides industry-leading incident management and computer aided dispatch software to emergency services around the world.

This role is part of the Octave’s UK Public Safety team, which delivers support, software implementation and software configuration services to one of Octave’s key UK customers. The role is currently subject to a hybrid working arrangement which requires regular days based at our customers’ offices in Manchester.

Reporting to the FM Team Manager, the SAE will provide customer services including system administration, technical implementation, and support for the Octave Computer Aided Dispatch (I/CAD) product and complimentary applications located at the customer’s offices. The SAE will deliver a range of activities according to their experience in addition to providing the support and implementation services.

Candidates must have good customer facing experience, a logical and systematic approach to problem solving and great customer focus.

Tasks:

I/CAD live systems 1st and 2nd line support and out of hours on-call on a rota basis.
Fault management where an issue has been passed to Octave second / third level support engineers or other third party via the customer’s fault management software.
Implementation of product releases, updates and functionality changes, including system testing and configuration.
Documentation and execution of the Disaster Recovery tests and processes
Product optimisation and performance testing and modelling
Preventative maintenance to address issues such as log file housekeeping, scheduled checks, disk utilisation, system load and performance.
Production of site reports and solution documentation including low-level and high-level designs.
Work closely with customer teams to both understand their requirements and to demonstrate functionality.
Working on other Octave UK sites and with other Octave teams to assist with software rollouts and provide support if required.
Performing and advising on database administration tasks, including resolving data integrity issues, and identifying performance improvements.

Education / Qualifications

The job holder will have a strong technical and analytical aptitude, with a thorough practical knowledge of:

Microsoft Operating systems (client and server) and networking technologies
Relational Databases and SQL (preferably Microsoft SQL Server or Oracle)
Scripting languages (e.g., PowerShell)

Highly Desirable Knowledge and Experience

Experience of working in an application support position for a software vendor
Knowledge of JSON, XML
Practical knowledge of virtualisation and cloud technologies (e.g. VMWare, Microsoft Azure)

Education and Experience

Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience
Candidates should have over five years relevant experience practical IT experience.

Key Attributes

Excellent communication skills, written and verbal.
Logical approach to problem solving and defining workflows.
Proven ability to work to deadlines and prioritise effectively.
Flexibility: this role benefits from a wide variety of tasks and will reward those who embrace the challenges presented to them.
Willingness to, and enthusiasm for, mentoring junior colleagues.
Full, preferably clean, driving licence. #LI-MP #LI-Hybrid

We Offer You

25 days Company Holiday
Hybrid Working
Life cover 4x salary
Company pension
Comprehensive Health cover and employee support
Monetary achievement and service awards
Great company culture

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Recruitment Fraud Alert

Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [email protected]

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