Houghton Close Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 21.75 hours per week working on a Monday 09.00-18.30, Wednesday 07.45 - 18.00 and Thursday 14.00-18.00. (Unfortunately we will NOT be able to consider applications from candidates unless they can cover these hours).
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
- Answer telephone calls promptly and direct enquiries appropriately
- Book, amend, and cancel patient appointments using the clinical system.
- Register new patients and update patient demographic information.
- Welcome patients and visitors in a courteous and professional manner.
- Manage patient arrivals, check-ins, and waiting room enquiries.
- Handle patient queries sensitively and maintain confidentiality at all times.
- Maintain accurate electronic patient records.
- Scan clinical correspondence.
- Undertake care navigation, for all patient contacts, in line with NHS England and practice guidance and practice protocols.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will be required to work additional or alternative hours to cover for colleagues.
Houghton Close Surgery is a semi-rural, GMS dispensing practice in Mid Bedfordshire with approximately 11,700 patients. Housed in a large, modern, purpose-built surgery, we are a cohesive, hard-working and friendly team providing high-quality care to our patients and a supportive working environment for our staff. We are a forward-thinking training practice, supporting both GP registrars and Cambridge medical students.
The practice consists of six partners, two salaried GPs, registrars, a practice manager, nursing, dispensary and administrative teams. We also benefit from a full complement of PCN staff including a clinical pharmacy team, advanced nurse practitioner, GP assistant and physician associate.
Our aim is to provide excellent clinical care that is available, accessible and efficient. We recognise the importance of teamwork in achieving this goal and are committed to supporting the wellbeing, development and job satisfaction of our staff.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
