Contact centre adviser Work, Jobs in Branscombe, Dev (with Salaries)

Contact Centre Adviser
Unity5 —Exeter
- £24,800 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
IFA & Mortgage Administrator
Blackdown Financial —Taunton
- £24,000 - £28,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
MSK Physiotherapist
Bupa —Exeter
- Up to £45,000 a year
- Part-time
- Time management
- Gym membership
- Life insurance
Quick apply

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Contact Centre Adviser

Unity5 -
Exeter

Quick apply

Job details

Full-time
£24,800 a year
8 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
GCSE
Complaint handling
Customer interaction
Communication skills
A Level

Full job description

Overview:
As part of our continued growth, we are now seeking three dedicated and professional Contact Centre Advisers to join a newly formed team.

This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.

The successful candidates will deliver outstanding customer service via telephone and email channels.

Supporting customers with parking payments, permit management, and general enquiries—ensuring every interaction is efficient, accurate, and customer-focused.

These roles are ideal for individuals who thrive in a fast-paced contact centre environment and are passionate about resolving customer queries while delivering high-quality service under pressure.

Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.

Responsibilities include:

Deliver first-contact resolution
Provide a professional, empathetic, and efficient customer experience
Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
Build customer confidence in digital and self-service channels
Handle inbound customer calls and email enquiries in a professional and timely manner
Take payments and assist with account creation
Resolve customer issues efficiently with accuracy and compliance
Manage changes to parking sessions and permits
Demonstrate active listening, empathy, and problem-solving skills
Handle complaints and escalations calmly
Deliver consistent, high-quality service
Take ownership of queries through to resolution

Requirements are:

Strong commitment to exceptional service
Clear verbal and written communication
Performs well in high-volume environments
Takes ownership and resolves issues effectively

We will provide full training on our internal systems and you will work closely with other members of our existing teams to fully support you into the role.

Job Type: Full-time

Pay: £24,800.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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contact centre adviser jobs in branscombe, dev

Contact Centre Adviser

IFA & Mortgage Administrator

MSK Physiotherapist

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