Contact centre team leader Work, Jobs in Brent, Gtl (with Salaries)

Safety & Security Support Team Leader
North —Chelsea
- Full-time
- Continuous improvement
- Computer networking
- Leadership
- Employee assistance programme
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Customer Service Assistant
Bb Mand —London
- £14 - £16 an hour
- Full-time
- CRM software
- Computer literacy
- Data entry
- Free parking
- Paid training
Quick apply
1d
Team Leader, Global Contact Centre
Dorchester Collection —London
- Customer service
- English
- Hotel
- Referral programme
9d
Witness Care Officer
Metropolitan Police —West Hampstead
- £33,219 - £36,228 a year
- Full-time
- Computer literacy
- English
- Computer skills
14d
Household Income Maximisation Team Leader
Brent Council —Brent
- £52,194 - £55,323 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Continuous improvement
- Team management
Supervisor
Serco Plc —Richmond
- £45,171 a year
- Full-time
- Hybrid work
- Computer literacy
- Supervising experience
- Training & development
- Employee assistance programme
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
5d
Functional Assessor
Serco Group —Watford
- £47,000 - £50,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Contact Center Service Supporter
Atos —London
- Part-time
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
1d
Crown Court Clerk
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Organisational skills
- Annual leave
- Employee discount
13d
Executive Assistant & Office Support
Smiths Detection —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
Quick apply
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Experienced Switchboard Operator - Nights 4 on 4 off
ComXo —Slough
- Up to £25,031 a year
- Weekend availability
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Residential Child Care Officer
Brent Council —Brent
- £34,998 - £37,134 a year
- Part-time
- School
- Annual leave
- Employee assistance programme
Data Centre Site Supervisor
FlaktGroup UK Limited —London
- £52,000 - £60,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills

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Safety & Security Support Team Leader

North -
Chelsea

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Client engagement
IT team management
Compliance audits
Technical support
Continuous improvement
Systems engineering
Computer networking
Relationship management
Management reporting
Customer support
Leadership
Team motivation leadership
Rota coordination

Full job description

Job Title:Safety & Security Support Team Leader

Location: Central London

Salary: Competitve + Travel Allowance

Type: Permanent

Sector: Data Centre & Enterprise

Job Description

Role Overview

We are looking for an experienced Security Team Leader to lead a team of 3x Onsite Safety & Security Support Engineers based at a high-profile & prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards.

Key Responsibilities

Leadership & Team Management

Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support.
Coordinate shift schedules and allocate resources effectively.
Foster a culture of accountability, continuous improvement, and technical excellence.

Client Engagement & Relationship Management

Serve as the main point of contact for the client’s security leadership team.
Attend regular client meetings to provide updates, discuss improvements, and address concerns.
Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery

Technical Oversight

Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures or to support moves, adds, and changes
Ensure timely resolution of technical issues and escalate complex problems when necessary.
Monitor system performance and implement upgrades or adjustments to maintain optimal functionality.

Reporting & Auditing

Produce detailed weekly and monthly reports on system health, incident resolution, and maintenance activities.
Conduct regular audits to ensure compliance with security standards and contractual obligations.
Maintain accurate documentation of all asset changes, repairs, and configuration changes.

Process Improvement & Governance

Identify opportunities for system enhancements and operational efficiencies.
Ensure adherence to security policies, procedures, and industry regulations.
Support the development of SOPs and training materials for the team.

Qualifications & Skills

Technical Expertise:
- Strong experience in VMS systems (Genetec preferred), IP-based cameras, and networking fundamentals.
Leadership Skills:
- Proven ability to lead and motivate technical teams in a high-pressure environment.
Certifications:
- Genetec certification and camera manufacturer-specific training.
Soft Skills:
- Excellent communication, client-facing, and problem-solving skills.
- Strong organizational and reporting capabilities.
Other Requirements:
- Ability to manage multiple priorities and work flexible shifts.

Education & Experience

Minimum of 5 years in security systems engineering, with at least 2 years in a supervisory or leadership role.
Background in electrical engineering, IT networking, or related field preferred.
Genetec SC-ETC-001
Genetec MC-ACT-001

Benefits

We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

How to Apply

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We can only accept candidates who have the Right To Work in the UK

www.north.tech

Apply Now

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Safety & Security Support Team Leader