On the edge of the city's Castle Quarter and only a few minutes from Cardiff Castle, Hilton Cardiff is surrounded by the city's best shopping and dining
We are looking for a friendly, proactive, and customer-focused Leisure Club Assistant to support the smooth operation of our hotel's leisure and wellness facilities. In this role, you will ensure guests and members receive excellent service, assist with maintaining the leisure areas, and support the wider leisure team in delivering an exceptional wellness experience.
What we offer
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£12.71 per hour
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Part time, 20 hours
Benefits
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Worldwide employee discounts at Hilton Hotels through Go Hilton program;
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Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
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28 days holiday, including bank holidays, increasing yearly to 33 days;
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Discounts across retail, restaurants, events and more through our benefits & rewards portal;
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Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
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Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
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Yearly complimentary Axiom Xcape stayover after one year of service;
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A growing team with great training, progression, and promotion opportunities;
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Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
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Free meals while on shift;
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Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role
We are committed to providing a high-quality leisure experience for our guests and members. As a Leisure Club Assistant, you will be responsible for assisting in the daily operations of the leisure club, ensuring all areas are clean, safe, and welcoming while providing outstanding customer service.
Responsibilities will include but are not limited to:
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Assisting guests and members with inquiries about the leisure club's services and facilities.
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Ensuring the cleanliness and upkeep of all leisure areas, including the gym, pool, changing rooms, and relaxation spaces.
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Monitoring the use of equipment and reporting any maintenance issues to the appropriate teams.
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Providing towels, robes, and amenities to guests and ensuring a well-stocked and presentable environment.
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Supporting leisure club promotions by informing guests of membership options, fitness classes, and wellness services.
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Ensuring compliance with health and safety regulations, including pool safety and gym usage guidelines.
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Supporting fitness instructors and spa staff in delivering a seamless leisure experience.
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Assisting with membership sign-ups, renewals, and general administrative tasks related to the leisure club.
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The ideal person for this role will be enthusiastic about change, focused on details, and trusting.
The core skills and experience required to succeed:
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Previous experience in a leisure, fitness, or customer service role is preferred but not essential.
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Strong communication and interpersonal skills, with a passion for delivering great service.
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A proactive and professional approach to maintaining high facility standards.
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A good understanding of health and safety regulations in a leisure or spa environment.
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Ability to work well in a team and take initiative when required.
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A flexible approach to work, with availability for shifts including early mornings, evenings, weekends, and public holidays as required.
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A valid Pool Responder or Lifeguard qualification is desirable but not essential.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and the Hilton Cardiff
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
