Operations centre service advisor Work, Jobs in Brigg, Lin (with Salaries)

Customer Service Representative
Humber Bridge Board —Hessle
- From £25,583 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Free parking
- Employee discount
Quick apply
10d
Operations Centre Service Advisor
Lincolnshire Community Health Services NHS Trust —Lincoln
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
2d
Neighbourhood Team Leader
Lincolnshire Housing Partnership —Grimsby
- £37,777 a year
- Driving
- Travel
- Organisational skills
9d

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operations centre service advisor jobs near brigg, lin

Customer Service Representative

Humber Bridge Board -
Hessle

Quick apply

Job details

Full-time | Fixed term contract
From £25,583 a year
10 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
GCSE
Complaint handling
Computer skills
Customer interaction
Communication skills

Full job description

Are you passionate about helping others and delivering high quality customer service?

We are looking for a forward-thinking and motivated individual with experience in customer contact centers to join our team as a Customer Services Advisor. Our Customer Services team work in a fast paced office environment, handling telephone and online queries from customers in relation to our tolling system.

Key Responsibilities:

The Customer Services Advisor will provide high quality support to customers using the Bridge and its tolling system. The role involves handling customer enquiries by phone, live chat and online contact forms, resolving account queries, processing appeals against Unpaid Toll Notifications and supporting customers to understand payment options, account processes and outstanding toll debt.

The postholder will play an important role in ensuring all end to end tolling processes are performed, from the photographic capture of a vehicle crossing the Bridge, through to the resolution of customer enquiries, unpaid toll notifications, and, where necessary, progression through the debt recovery process, while supporting the effective operation of the tolling system and delivering a high standard of Customer Service.

The Customer Service Advisor is a full time position working 37 hours per week across 4 compressed days. The working pattern is based on a 4 week rotating shift pattern which includes 1 Saturday and Sunday per month. The working hours are outlined below:

Monday - Friday are 8am to 6pm,
Saturday 8:30am to 13:15pm
Sunday 8:45am to 13:15pm.

This is a fixed term contract to 31st March 2027 and will be based in our offices on Ferriby Road in Hessle, HU13 0HX.

Key Skills & Attributes:

Excellent communication skills both written and verbal
Problem solving to resolve customer complaints
Experience in complaint handling and customer service based roles
Strong IT Skills and professional telephone manner
Demonstrated experience working within a team and on own initiative

For more information on this fantastic opportunity please for the job description/person specification.

About us

The Humber Bridge is a Grade 1 listed engineering icon, joining communities on the north and south banks of the river Humber and acting as a beloved landmark that reminds people they've arrived home. It enables millions of vehicle crossings every year, as well as community and charitable events in its wider estate. Supporting and maintaining the bridge takes a wide variety of skills and experience across many different roles. Working at the bridge is as ever-changing as the spectacular views from and around it. We are the proud custodians of the Humber Bridge - why not join us?

People are at the centre of the Humber Bridge, which is why our values and behaviours are embedded into everything we do. Health and safety is paramount - we strive to create a safe environment for all. Unique, and More than a bridge - we are an icon of the region and a symbol of connectivity, and community. The best at what we do - continually improving to meet the needs of our users and stakeholders. Everyone matters - we are committed to fostering a supportive and inclusive workplace. Resourceful and innovative - if this is you and you are ready to contribute to our success, we would love to hear from you.

Our Benefits:

Starting salary of £25,583
Local Government Pension Scheme (LGPS)
Life Assurance (as a member of the pension scheme)
25 days holiday plus bank holidays
Toll concession when commuting to/from work from the South Bank
Discount on East Riding & North Lincolnshire leisure and fitness facilities
Cycle to Work Scheme
Free on-site parking

How to apply

To apply for the exciting opportunity to join our team please email a copy of your CV to [email protected].

Closing date: 12pm, Thursday 27th August.

Pay: From £25,583.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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Customer Service Representative