Of way agent Work, Jobs in Brighton, Esx (with Salaries)

Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Hybrid work
- CRM software
- AI
- Annual leave
- Employee assistance programme
Quick apply
Viewing Guide
Hamlyn Smith —Hove
- £13.50 an hour
- Part-time
- Administrative experience
- Travel
- Organisational skills
Quick apply
12d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
Quick apply
Assistant Accountant (9 month FTC)
MPB —Brighton
- Hybrid work
- Continuous improvement
- AI
- Annual leave
- Employee assistance programme
Quick apply
Consultant
Itad Ltd —Brighton
- £40,000 a year
- Hybrid work
- Sales
- Research
- Business development
- Employee discount
Quick apply
4d
Systems Specialist - Student Assistant
IOI —Brighton
- Hybrid work
- Software development
- AI
- Communication skills
Paralegal - Conveyancing
Mayo Wynne Baxter —Eastbourne
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Junior Commercial Advisor
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
- Sales
Quick apply
Senior Agent
Costain —Gatwick Airport
- Full-time
- Management
- Project management
- Construction experience
11d
Head of Finance
MPB —Brighton
- Hybrid work
- Continuous improvement
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Senior Decision Scientist
MPB —Brighton
- Hybrid work
- Master's degree
- AI
- Annual leave
- Employee assistance programme
Quick apply
Senior Data Engineer
Sovos Compliance —Brighton
- Communication skills
- Life insurance
Quick apply
Senior Tech Artist
Unity Technologies ApS —Brighton
- Annual leave
- Employee assistance programme

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Viewing Guide
Hamlyn Smith —Hove
Hold a *full UK driving licence*. You will work closely with our sales teams, who will provide your viewing schedule and all relevant property information ahead…
£13.50 an hour
Quick apply
12d
Invigilator
LeighAcademiesTrust —Rainham
Experience supervising children or young adults is advantageous. Assist with the setup of examination venues, including the accurate placement of seating plans…
£13 an hour

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Customer Experience Advisor

MPB -
Brighton

Quick apply

Job details

Permanent
£26,700 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Live chat
CRM software
Client engagement
Process improvement
Relationship management
Customer interaction
AI

Full job description

Customer Experience Advisor

Location: Brighton
Department: Customer Experience
Position type: Permanent, full-time - hybrid

Salary: £26,700 per annum

MPB is the world's largest platform for used photo and video kit. We make it simple to buy, sell and trade cameras, lenses and accessories — sustainably and with full confidence.

Behind every great customer story at MPB, there's an advisor who made the moment matter.

Our Customer Experience team is award-winning, and it isn't a support desk bolted onto the business. It's central to how we build trust with a global community of photographers and videographers.

That means combining specialist product knowledge with thoughtful, personal support, and genuinely caring about the outcome. The role has moved on from transactional support: you'll guide customers through complex buying, selling and trading decisions, own each interaction end to end, and work cross-functionally to resolve issues with care and efficiency.

Our award-winning team knows great service is what keeps customers coming back, and you'll play a real part in that - building relationships with new, repeat and high-value customers alike.

You'll also help shape the systems behind the experience. Using AI tools and copilots to work faster and more consistently, stepping in with your own judgement where automation falls short, and feeding back what you learn so the whole operation gets smarter over time.

What you'll actually be doing.

Combine empathy and problem-solving to fully understand what a customer needs, and deliver resolutions that feel personal — across chat, email, phone and social, tailoring tone and language to fit
Own customer outcomes end to end, working cross-functionally to resolve complex or high-impact issues with genuine care
Use AI tools and copilots to work with speed and consistency, and take ownership where automation isn't enough
Review human and AI conversations to spot where the experience — and your own performance — can improve
Call out pain points and champion the tools and processes that make every interaction better, for customers and for the team

Who you are.

Experienced in customer support or a similar customer-facing role, ideally in a scaling, high-growth business
Comfortable working with CRMs and customer engagement platforms (e.g. Intercom)
A confident, approachable communicator who builds rapport and responds with empathy across every channel
Naturally consultative — you understand what a customer needs and guide them to the right outcome
Sharp at solving complexity and navigating ambiguity with good judgement
Comfortable handling sensitive situations with resilience and professionalism
Open and confident working alongside AI-assisted tools and systems

Nice to have.

Experience with AI-supported customer service tools
Process improvement or knowledge-base experience
A genuine interest in photography or video equipment
Additional languages

Why MPB.

We're part of the circular economy for photo and video kit — genuinely good for people, and good for the planet. We're a low-hierarchy team where advisors are trusted to own outcomes, not just follow scripts, and where your feedback actually changes how the support operation works. And we're still growing across the UK, US and Europe, with a story worth being part of.

Our Values; applied

Better, Connected: collaborate internally and share knowledge to improve customer outcomes

Empowering and Empowered: take ownership and act with accountability

Insight-driven: use data and feedback to drive decision-making and influence behaviour

Agents of Change: embrace technology and innovation to shape the future of support

Focussed on Excellence: deliver quality and value in every interaction

Passionately Ambitious: continuously improve yourself, the team, and the experience

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

25 days annual leave + bank holidays
1 wellbeing day off per year
5% employer contributory pension scheme
Private healthcare
Access to EAP with a range of employee discounts
Buzzing social calendar
Dog friendly workplace
Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally
2 volunteer days per year for charity which aligns with MPB values, and of your choosing

Quick apply

Refine Your Search

of way agent jobs in brighton, esx

Customer Experience Advisor

Viewing Guide

JUNIOR SALES CONSULTANT

Assistant Accountant (9 month FTC)

Consultant

Systems Specialist - Student Assistant

Paralegal - Conveyancing

Junior Commercial Advisor

Senior Agent

Head of Finance

Senior Decision Scientist

Senior Data Engineer

Senior Tech Artist

More jobs to discover

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Our Customer Experience team is award-winning, and it isn't a support desk bolted onto the business. It's central to how we build trust with a global community of photographers and videographers.

What you'll actually be doing.

Who you are.

Nice to have.

Why MPB.

Our Values; applied

About MPB

Benefits

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