Desktop support Work, Jobs in Brigstock, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Bachelor's degree
- Travel
- No travel
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Administrator Deskside Services
HCLTech —Northampton
- £30,000 - £35,000 a year
- Rotating shift
- Computer Science
- Customer service
- In-person
Quick apply
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Computer literacy
- Bachelor's degree
- Travel
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
10d
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- Up to £250,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Business Intelligence and Reporting Manager
Proceq —Bedford
- Full-time
- CRM software
- Data analysis skills
- English
- Free parking
- Flexible schedule
Technical Services Engineer
Dr. Martens —Wollaston
- Full-time
- Hybrid work
- Bar
- Analysis skills
- Organisational skills
- Annual leave
Quick apply
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
Technical Architect (Generalist)
ABFoods —Peterborough
- Full-time
- Azure
- Computer Science
- Computer networking
Quick apply
Embedded Audio Engineer
Blackstar Amplification —Northampton
- Full-time
- Hybrid work
- Computer Science
- Agile
- Communication skills

More jobs to discover

Find similar jobs that you might be interested in.

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
Proven ability to resolve problems efficiently and effectively while recognizing customers' competence levels and approaching each level appropriately.
£33.97 - £35.19 an hour

I want to receive the latest job alerts for desktop support in brigstock, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support jobs near brigstock, nth

Service Administrator jobs in Gatwick Airport

IT Support jobs in Northampton

IT Support jobs in Peterborough

Audio Engineer jobs in Northampton

Business Intelligence Manager jobs in Glasgow

Business Intelligence Manager jobs in Leeds

Business Intelligence Manager jobs in Birmingham

Senior Desktop Support Technician jobs in Basildon

Senior Desktop Support Technician jobs in London Sw1y

No Experience Entry Level It Support jobs in London

Mental Health Support Worker jobs in London

Sterile Services Technician jobs in London

Senior Desktop Support Technician jobs in Guernsey

It Support jobs in Edinburgh

Service Desk Technician jobs in Retford

Remote Customer Service jobs in Liverpool

Service Desk Analyst jobs in London

Service Desk Technician jobs in Stevenage

Service Desk Technician jobs in Neath

Service Desk Technician jobs in Peterborough

Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Name

Email Address

Phone Number

Tell us about yourself:

Submit

Apply Now

Refine Your Search

desktop support jobs in brigstock, nth

Help Desk Engineer

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

Desktop Support Engineer

Administrator Deskside Services

IT Service Desk Analyst

Coalition Support Service Desk Technician

3rd Line Service Desk Engineer

IT Service Desk Apprentice

Business Intelligence and Reporting Manager

Technical Services Engineer

IT Project Engineer

Technical Architect (Generalist)

Embedded Audio Engineer

More jobs to discover

I want to receive the latest job alerts for desktop support in brigstock, nth

Explore jobs in more locations

APPLY NOW

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Jobseeker tools

Employer Tools

Browse

Stay Connected