Senior service desk Work, Jobs in Bristol, Eng (with Salaries)

Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Service Desk Team Leader (UK Hybrid)
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
12d
Help Desk Administrator
University of Bristol —Bristol
- £28,778 - £32,080 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
13d
Senior User Researcher
Serco Group —Bristol
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- IT
- Employee assistance programme
- Employee discount
6d
Operational Support Officer
HM Courts & Tribunal Service —Bristol
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
11d
Help Desk Technician L1/L2
Soltech IT —Bristol
- £28,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
13d
Service Operations Coordinator
WPS-UK Ltd —Nailsea
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Free parking
- Annual leave
Quick apply
11d
Senior Heritage Consultant
SLR Consulting —Bristol
- Full-time
- Hybrid work
- Project management
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- Azure
- AWS
- Project management
2d
Community Associate
Runway East —Bristol
- £28,000 a year
- Full-time
- Hospitality
- Customer service
Quick apply
6d
Revenue Operations Manager
Ripjar —Bristol
- Full-time
- Remote
- Microsoft Excel
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
6d
Product & Marketing Business Partner
Ayvens —Bristol
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Free parking
- Annual leave
2d
Senior Software Engineer, Core Experiences - Bristol, United Kingdom
Speechify —Bristol
- Remote
- Java
- APIs
Technical Senior Manager - Financial Services
RSM UK —Bristol
- Full-time
- Hybrid work
- Travel
- Communication skills
Neighbourhood Assistant
Aster Group —Frome
- £29,885 a year
- Full-time
- Employee assistance programme
11d
Senior Process Engineer / Environmental Modelling Consultant
Arcadis —Bristol
- Engineering
- Bachelor's degree
M365 Cloud Engineer
Turner & Townsend —Bristol
- Full-time
- Azure
- SharePoint
- IT
Quick apply
Compliance Control Testing Officer - Bath Hybrid
Argentis Group Limited —Bath
- Full-time
- Hybrid work
- Financial services
- Employee discount
Quick apply

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senior service desk jobs near bristol, eng

Senior Service Desk Analyst

Acacium Group -
Bristol

Quick apply

Job details

Full-time

Benefits

Employee assistance programme

Qualifications

Software troubleshooting
ITIL
IT support

Full job description

We’re Hiring!

Senior Service Desk Analyst

Acacium Group

Bristol Pavilion, BS13 8AE

Monday to Friday (37.5 hours, permanent)

Competitive salary plus excellent benefits and bonus package

Unlock your potential:

As a Service Desk Analyst, you’ll be the go‑to support for our colleagues, helping them stay connected, productive and secure. You’ll handle user lifecycle requests, troubleshoot technical issues, and deliver an exceptional customer experience, all while working as part of a supportive and collaborative team.

As part of our global Service Desk team, we’re excited to offer a great opportunity for an IT professional to join us, supporting colleagues worldwide, with this role being based in Bristol.

As part of our global Group Delivery Services team within the Technology and Transformation division, you’ll play a key role in supporting our business units with expert advice and hands-on assistance. You’ll be at the heart of day-to-day operations while also contributing to the ongoing evolution of our workplace technology, making a real impact across the organisation.

About the Role

In this role, you will

Act as a senior point of escalation for complex technical issues, ensuring timely and effective resolution.
Manage user lifecycle processes including joiners, movers and leavers, access requests and permissions.
Diagnose and troubleshoot hardware, software, network and account‑related issues both remotely and on site.
Support device builds, deployments and maintenance, ensuring all equipment is secure and up to date.
Maintain accurate asset records and ensure all tickets are logged, prioritised and updated in line with SLAs.

What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

Strong experience in a Service Desk or IT support role, ideally with exposure to a senior or escalation position.
Confident troubleshooting skills across hardware, software, networks and user access.
A customer‑focused mindset with the ability to communicate clearly and support users at all levels.

Why Join Us?

Your work will directly shape decisions that improve our services.
You’ll help us maximise value by ensuring data quality.
You’ll be part of a supportive team where new ideas are welcomed.
You’ll have opportunities to learn, grow, and develop your skills.

Your Benefits

Pensions scheme, free mortgage broker service & life assurance
Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
Endless learning and development opportunities at your fingertips, including fully funded qualifications
Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
Discounts. Shopping, lifestyle & cinema discounts

Experience We’re Looking For

Solid understanding of ITIL principles and service management best practice.
Experience managing user lifecycle processes and working with ticketing systems.
A proactive, solutions‑driven approach with the ability to work independently and prioritise effectively.

Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

#INDENT2022

Quick apply

Refine Your Search

senior service desk jobs in bristol, eng

Senior Service Desk Analyst

Service Desk Team Leader (UK Hybrid)

Senior Service Desk Analyst

Help Desk Administrator

Senior User Researcher

Operational Support Officer

Help Desk Technician L1/L2

Service Operations Coordinator

Senior Heritage Consultant

General Support

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

Community Associate

Revenue Operations Manager

Product & Marketing Business Partner

Senior Software Engineer, Core Experiences - Bristol, United Kingdom

Technical Senior Manager - Financial Services

Neighbourhood Assistant

Senior Process Engineer / Environmental Modelling Consultant

M365 Cloud Engineer

Compliance Control Testing Officer - Bath Hybrid

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