Senior service desk Work, Jobs in Bristol Bs32 (with Salaries)

Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
6d
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Director of Commercial Operations - EMEAI
Oxford Instruments plc —Bristol
- CRM software
- Microsoft Excel
- Sales
3rd Line ICT Support Technician
HFT —Bristol
- £38,168.91 a year
- Full-time
- Azure
- Analysis skills
- Communication skills
Quick apply
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
9d
General Support
Visionist Consulting —Newport
- Full-time
- Maintenance
- SharePoint
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
6d
Night Supervisor
Parade Hotel —Bath
- £30,000 - £30,299 a year
- Weekend availability
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
13d
Service Delivery Manager
Xerox —Bristol
- Full-time
- Windows
- Microsoft Office
- Analysis skills
1d
Business Support Officer - Pharmacy
NHS Wales Shared Services Partnership —Newport
- £26,813 - £27,890 a year
- Full-time
- Oracle
- Customer service
- Business
6d
Senior Heritage Consultant
SLR Consulting —Bristol
- Full-time
- Hybrid work
- Business development
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Band 3 Monitoring and Compliance Administrator - Bristol
Avon and Wiltshire Mental Health Partnership NHS Trust —Bristol
- £25,760 - £27,476 a year
- Part-time
6d
Care Team Leader – Supported Living & Community Services
Cherish Able Care —Bristol
- £15 - £16 an hour
- Full-time
- Travel
- Mentoring
- Organisational skills
- Paid training
- Annual leave
Quick apply
10d
Senior Service Architect
QinetiQ —Bristol
- £70,000 - £80,000 a year
- Full-time
- Travel
- Negotiation
- Employee discount
8d
Night Supervisor
Parade Hotel Bath —Bath
- £29,500 - £30,000 a year
- Weekend availability
- Hotel
- Front desk
- In-person
- Employee assistance programme
- Referral programme
Quick apply
2d
Platforms Technical Lead
Semperian Group —Bristol
- Up to £57,000 a year
- Full-time
- Azure
- SharePoint
- Communication skills
- Annual leave
Talent Acquisition Specialist
Titan Wealth Holdings —Bristol
- £5 - £10 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Recruiting
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Software Engineer/Senior Software Engineer
Siloton —Bristol
- £50,000 - £60,000 a year
- Part-time
- Hybrid work
- Doctoral degree
- Computer Science
- English
- Annual leave
- Sick pay
Quick apply

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Senior Service Desk Analyst

Acacium Group -
Bristol

Quick apply

Job details

Full-time

Benefits

Employee assistance programme

Qualifications

Technical troubleshooting
Incident queue management
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Technical support incident logging
Customer support
Remote diagnostics
Help desk

Full job description

We’re Hiring!

Senior Service Desk Analyst

Acacium Group

Bristol Pavilion, BS13 8AE

Monday to Friday (37.5 hours, permanent)

Competitive salary plus excellent benefits and bonus package

Unlock your potential:

As a Service Desk Analyst, you’ll be the go‑to support for our colleagues, helping them stay connected, productive and secure. You’ll handle user lifecycle requests, troubleshoot technical issues, and deliver an exceptional customer experience, all while working as part of a supportive and collaborative team.

As part of our global Service Desk team, we’re excited to offer a great opportunity for an IT professional to join us, supporting colleagues worldwide, with this role being based in Bristol.

As part of our global Group Delivery Services team within the Technology and Transformation division, you’ll play a key role in supporting our business units with expert advice and hands-on assistance. You’ll be at the heart of day-to-day operations while also contributing to the ongoing evolution of our workplace technology, making a real impact across the organisation.

About the Role

In this role, you will

Act as a senior point of escalation for complex technical issues, ensuring timely and effective resolution.
Manage user lifecycle processes including joiners, movers and leavers, access requests and permissions.
Diagnose and troubleshoot hardware, software, network and account‑related issues both remotely and on site.
Support device builds, deployments and maintenance, ensuring all equipment is secure and up to date.
Maintain accurate asset records and ensure all tickets are logged, prioritised and updated in line with SLAs.

What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

Strong experience in a Service Desk or IT support role, ideally with exposure to a senior or escalation position.
Confident troubleshooting skills across hardware, software, networks and user access.
A customer‑focused mindset with the ability to communicate clearly and support users at all levels.

Why Join Us?

Your work will directly shape decisions that improve our services.
You’ll help us maximise value by ensuring data quality.
You’ll be part of a supportive team where new ideas are welcomed.
You’ll have opportunities to learn, grow, and develop your skills.

Your Benefits

Pensions scheme, free mortgage broker service & life assurance
Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
Endless learning and development opportunities at your fingertips, including fully funded qualifications
Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
Discounts. Shopping, lifestyle & cinema discounts

Experience We’re Looking For

Solid understanding of ITIL principles and service management best practice.
Experience managing user lifecycle processes and working with ticketing systems.
A proactive, solutions‑driven approach with the ability to work independently and prioritise effectively.

Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

#INDENT2022

Quick apply

Refine Your Search

senior service desk jobs in bristol bs32

Senior Service Desk Analyst

Service Desk Team Leader

Service Desk Manager

Lead Service Desk Analyst

Director of Commercial Operations - EMEAI

3rd Line ICT Support Technician

Team Leader

General Support

Delivery Manager

Night Supervisor

Service Delivery Manager

Business Support Officer - Pharmacy

Senior Heritage Consultant

Band 3 Monitoring and Compliance Administrator - Bristol

Care Team Leader – Supported Living & Community Services

Senior Service Architect

Night Supervisor

Platforms Technical Lead

Talent Acquisition Specialist

Software Engineer/Senior Software Engineer

I want to receive the latest job alerts for senior service desk in bristol bs32

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