Senior complaint officer Work, Jobs in Brixton Hill, Gtl (with Salaries)

Senior Complaints Officer
Arbuthnot Latham —London
- Communication skills
- Banking
Senior Democratic Services Officer
Civic Recruitment Limited —Slough
- £375 a day
- Full-time
- Hybrid work
- Research
- Mentoring
- Leadership
Quick apply
7d
Senior Settlements Officer
CIBC —London
- Full-time
18h
Deputy List Officer
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
7d
Senior Planning Officer
Department for Business and Trade —London
- £42,391 - £50,282 a year
- Part-time
- Analysis skills
- Presentation skills
- Training & development
2d
Senior Pharmacovigilance Officer
Milpharm Ltd —Uxbridge
- £28,000 - £35,000 a year
- Full-time
- Nursing
- English
- Bachelor's degree
- Life insurance
- Sick pay
Quick apply
RISE Adviser - London - Secondary adviser
Department for Education —Westminster
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Personal Assistant
Metropolitan Police —Westminster
- £37,510 - £40,519 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Writing skills
- Work from home
14d
Probation Officer - London Probation Service
HM Prison & Probation Service —London
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Associate Network Service Manager
Healios —London
- Up to £70,000 a year
- Full-time
- Remote
- Project management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Senior Environmental Health Officer
City of Westminster Council —Westminster
- £46,854 - £57,495 a year
- Microsoft Office
- Communication skills
RISE Adviser - South East - Early years adviser
Department for Education —Westminster
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Senior Housing Standards Officer
Civic Recruitment Limited —Esher
- £75,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Office
- Supervising experience
Quick apply
3x Community Support Officer
The Stoll Foundation —Fulham
- £33,264 a year
- Full-time
- Experience working with children
- Mentoring
- Leadership
Quick apply
2d
Senior Compliance Manager
Vedder Price LLP - London UK —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Chief of Staff to the Chief Operating Officer
Ministry of Justice —London
- £60,001 - £85,257 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Senior Compliance Officer
Teya —London
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
Senior Business & Programme Delivery Officer
Lambeth Council —London
- £51,228 - £54,360 a year
- Full-time
- Customer service
13d
Assistant Criminal Investigator
Office for Standards in Education, Children's Services and Skills —London
- £37,524 - £41,368 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
8d
Civil Service Commission: HEO Senior Policy and Casework Manager & HEO Business Operations Manager
Cabinet Office —London
- £40,974 - £45,259 a year
- Part-time
- Analysis skills
- Presentation skills
- Team management
- Annual leave
2h

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senior complaint officer jobs near brixton hill, gtl

Senior Complaints Officer

Arbuthnot Latham -
London

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Financial Conduct Authority guidelines
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
UK GDPR
Complaint handling
Risk management
Customer interaction
Communication skills
Banking

Full job description

Job Description

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

The Senior Complaints Officer will work as part of the centralised complaints team supporting the Complaints Manager and Officer to generate responses to a wide range of topics in an accurate and timely manner in adherence with policy, procedure and regulation.
To place the interests of clients at the centre of all activities, act in a way that is consistent with achieving good outcomes for clients.
To comply with the FCA and PRA's Conduct Rules.

Job Description

Key Responsibilities:

Support the Complaints Team to plan and prioritise allocated workloads against agreed service standards.
Take ownership for Investigating and resolving complaints professionally from receipt to final response, ensuring regulatory obligations, and internal SLAs are met and root cause is recorded.
Competent in handling complaint calls and resolving challenging client communications and queries to effective resolution.
Oversea the management and responses to queries and support requests in the complaints mailbox.
Engage with relevant stakeholders across the Bank to identify and mitigate processes that require remedial action.
Support the Complaints Manager to sustain a customer focused environment, delivering first class customer service encompassing the Consumer Duty principle.
Responsible for the collation of complaint data for routine reporting to the regulator.
Provide technical knowledge as a subject matter expert (SME) and represent the Complaints Team where required in projects, testing of new systems and changes.
Ensure compliance with relevant internal procedures, policies and frameworks.

Risk:

Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

Key stakeholders from frontline, client support teams and Training & Competence team, including MD and Directors of Commercial and Private Banking and Investment Management.
Information Privacy Manager and DPO.
The Compliance team, including the Chief Compliance Officer.
Incident Management Team.
Financial Ombudsman Service.
Information Commissioner’s Office.

Person Specification

Knowledge/Experience/Skills:

Experience and knowledge of working within Financial Services is essential.
A comprehensive understanding of the Financial Conduct Authority (FCA) Dispute Resolution Rulebook (DISP), UK General Data Protection Regulation and FCA expectations in relation to Consumer Duty including vulnerable clients.
Demonstrate highly effective communication skills with key stakeholders and clients both verbally and in writing.
Track record of providing excellent customer service and resolving client complaints.
Able to interpret and respond clearly and effectively to requests over the telephone or in writing
Advanced written skills with good accuracy and attention to detail.
Ability to multitask, have good organisation skills and work well under pressure Maintains a good knowledge of the relevant regulations, processes, products, and services relevant to the Bank, as well as internal policies relevant to client service.

Qualifications:

Relevant subject matter or equivalent business qualification would be beneficial.

Competencies:

Client Focus
Working Proactively
Problem Solving and Judgement
Communication & confidence
Team Working

About Us

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind we offer one day a week working from home.

Benefits

Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
Pension via market leading provider
Private Healthcare cover
4x Life Assurance
Discretionary Bonus
Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

Apply Now

Refine Your Search

senior complaint officer jobs in brixton hill, gtl

Senior Complaints Officer

Senior Democratic Services Officer

Senior Settlements Officer

Deputy List Officer

Senior Planning Officer

Senior Pharmacovigilance Officer

RISE Adviser - London - Secondary adviser

Personal Assistant

Probation Officer - London Probation Service

Associate Network Service Manager

Senior Environmental Health Officer

RISE Adviser - South East - Early years adviser

Senior Housing Standards Officer

3x Community Support Officer

Senior Compliance Manager

Chief of Staff to the Chief Operating Officer

Senior Compliance Officer

Senior Business & Programme Delivery Officer

Assistant Criminal Investigator

Civil Service Commission: HEO Senior Policy and Casework Manager & HEO Business Operations Manager

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