3rd line support Work, Jobs in Broadway (with Salaries)

3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
3rd Line Infrastructure Engineer
OneSchool Global United Kingdom —Warwick
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- School
- Free parking
- Annual leave
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Employee assistance programme
- Sick pay
Quality Assurance Co-Ordinator
AYBL —Redditch
- Full-time
- Continuous improvement
- No degree
- Quality control
- Free parking
- Employee discount
Quick apply
7d
Junior Support Engineer
BAE Systems —Gloucester
- Hybrid work
- Maintenance
- English
- Windows
2nd Line Network Engineer
wavenet —Solihull
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
8d
Asset and Compliance Officer
GRAHAM Group —Redditch
- Full-time
- Continuous improvement
- Travel
- Communication skills
4d
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
Service Advisor- Solihull
Tesla —Solihull
- English
- Flexible schedule
14d
Truckie - Defender Rally Team
Prodrive —Banbury
- Employee discount
8d
Senior Development Executive - New Business
Benefact Group —Cheltenham
- Full-time
- Management
- Business development
- Communication skills
- Annual leave
- Sick pay
Commercial Account Handler
Benefact Group —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Annual leave
- Sick pay
Senior Network Engineer
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
- Flexible schedule
Quick apply
11d
Attendance Adviser
Warwickshire County Council —Warwick
- £12,736 - £13,713 a year
- Part-time
- English
- Travel
- Contracts
- Annual leave
8d
Senior Character Artist
Rebellion —Warwick
- Full-time
- Mentoring
- Free parking
- Relocation assistance
Quick apply
Group Cyber Governance, Risk and Compliance Manager
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Network L3 Engineer
wavenet —Solihull
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Group Cyber Governance, Risk and Compliance Man...
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme

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3rd Line Support Engineer

wavenet -
Shirley

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Cloud infrastructure
Azure
Incident management
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Exchange
Windows
Network infrastructure
Firewall
Service restoration
Continuous improvement
Mentoring
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
Citrix
Microsoft Azure
Intune
Help desk

Full job description

Company Description

Wavenet is a UK‑based managed services provider delivering IT, cybersecurity, communications and connectivity solutions that evolve with our customers’ businesses.

Since 2000, we’ve helped organisations stay connected, secure and productive. We don’t just solve today’s problems — we design solutions that stand the test of time. By staying ahead of the technology curve, we give our customers confidence that their IT environment is ready for whatever comes next.

Customer success is at the heart of everything we do. We pride ourselves on delivering exceptional service, acting as a trusted extension of our customers’ teams and consistently providing a high‑quality, reliable customer experience.

Job Description

As a Senior Support Engineer, you’ll act as the final technical escalation point for complex incidents and problems. This is a true 3rd line role — you’ll be responsible for deep technical investigation, root cause analysis and driving permanent fixes, not just quick workarounds.

You’ll work across modern on‑prem, virtualised and cloud environments, supporting customers with a broad range of technologies. You’ll also play a key role in mentoring colleagues, improving service quality, and helping shape how we deliver support.

This role is based at our Solihull head office.

What You’ll Be Doing

Acting as the technical escalation point for 1st and 2nd line engineers
Owning and resolving complex incidents and problems through to completion
Providing expert support via tickets, telephone, email and remote access
Performing in‑depth troubleshooting across infrastructure, cloud and EUC platforms
Carrying out root cause analysis and recommending long‑term improvements
Managing and prioritising multiple issues while working within SLA commitments
Monitoring and responding to alerts generated by remote monitoring tools
Maintaining accurate documentation, knowledge articles and customer records
Identifying opportunities to reduce recurring incidents and improve service delivery
Supporting continuous improvement initiatives across tools, processes and standards

Communicating clearly with customers, translating technical detail into business‑friendly language

Qualifications

You’ll be an experienced support professional with a strong technical background and the confidence to take ownership of challenging issues.

Essential experience includes:

Proven experience in a senior / 3rd line IT support role, ideally within an MSP environment
Windows desktop and server operating systems
Microsoft 365 administration (Exchange Online, Intune, Entra ID/Azure AD)
Server administration (Active Directory, Group Policy, core infrastructure services)
Networking fundamentals: TCP/IP, DNS, DHCP, VLANs and VPN technologies
Firewalls, switches and general network devices
Virtualisation technologies (VMware, Hyper‑V or similar)
Microsoft Azure, including virtual desktops (AVD/WVD)
Citrix environments

Desirable (but not essential):

Experience with security tooling or security‑focused troubleshooting
Exposure to automation, scripting or infrastructure‑as‑code concepts
Mentoring or coaching junior engineers

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

3rd line support jobs in broadway

3rd Line Support Engineer

2nd Line Engineer - Support

3rd Line Infrastructure Engineer

Technical Support Specialist

Quality Assurance Co-Ordinator

Junior Support Engineer

2nd Line Network Engineer

IT Support Engineer - Modern Workplace

Asset and Compliance Officer

IT Service Desk Support Apprentice

Service Advisor- Solihull

Truckie - Defender Rally Team

Senior Development Executive - New Business

Commercial Account Handler

Senior Network Engineer

Attendance Adviser

Senior Character Artist

Group Cyber Governance, Risk and Compliance Manager

Network L3 Engineer

Group Cyber Governance, Risk and Compliance Man...

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