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Handle inbound calls from BT & EE customers. Previous experience in customer service, retail, or sales is a bonus – but not essential.
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Inbound Sales & Service Advisor

Clearanswer -
Middlesbrough

Apply Now

Job details

Permanent | Full-time
£23,829 - £24,936 a year

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Sales
Customer service
Communication skills

Full job description

Your future is Clear.

Join the company that's redefining what a supportive, lively, and ambitious career looks like.

Who Thrives at Clearanswer

We don't just look for CVs. We look for people.

You’re a natural helper

And so are we. We take pride in being the unseen heroes for our customers. Bringing empathy and energy to tough work is exactly why we champion a lively culture. Our environment is shaped by our team to ensure your wellbeing and career development are always top of the list.

You thrive on momentum

We stay agile by design, adapting quickly as the world shifts. We see uncertainty as opportunity, where growth happens and innovation begins. At Clearanswer, success is shared, and setbacks are treated as learning. We learn fast and improve faster.

You’re comfortable with change

In today’s fast-moving world, speed matters. We need people who think clearly, act decisively and adapt quickly. You’re trusted to make the right call in the moment. We move with pace, but never without purpose; combining agility with accountability.

You value diversity

We’re proud of the diversity across our teams and the strength it brings. You’re encouraged to be yourself and grow with confidence. We value curiosity, personal accountability and the drive to build positive, meaningful relationships.

Benefits & Wellbeing

Take a breath of fresh air with a company that values the whole you, not just the employee. Our culture is built on the belief that a balanced life leads to a brighter future.

Fresh Air & Connection

We organise regular team wellbeing walks to encourage stepping away from the screen, getting fresh air, and connecting with colleagues.

Active Lifestyle

We aim to remove barriers to looking after yourself with gym discounts that make staying active more accessible.

Peace of Mind

Our company health scheme provides additional support, ensuring help is there whenever you need it most.

Inbound Sales & Service Advisor

Middlesbrough (New Site!)

Are you looking for a career where you can earn a great salary, develop your skills, and be part of a growing new team?

We’re Clearanswer, a leading UK contact centre. After over 20 successful years in Hull and Leeds, we’re proud to be expanding into our third city – Middlesbrough. We are planning to recruit 100 new staff over the next few months to work in our new Middlesbrough centre.

We’re recruiting Inbound Sales & Service Advisors to join our BT & EE campaigns – helping customers with their broadband, mobile, and TV services while delivering brilliant customer experiences.

What you’ll do

Handle inbound calls from BT & EE customers.
Provide excellent customer service and technical support.
Identify customer needs and recommend the best products and packages.
Work towards achievable sales and service targets.
Be part of a friendly, supportive team in our brand-new site.

What we’re looking for

Great communication skills and a natural ability to build rapport.
A customer-focused approach with confidence in recommending solutions.
Motivation to achieve targets and a positive attitude to learning.
Previous experience in customer service, retail, or sales is a bonus – but not essential.

What we offer

Starting salary: £23,829 – £24,936
Uncapped commission & performance bonuses.
Structured training and ongoing career development.
A brand-new Middlesbrough office with a vibrant team environment.
Exclusive staff discounts on BT & EE products.
Company benefits including pension scheme & holiday allowance.

Why join us?
This is a chance to be part of something exciting from the very start. You’ll be joining a brand-new team in Middlesbrough, representing some of the UK’s best-known brands, with opportunities to progress and grow your career.

Job Types: Full-time, Permanent
Work Location: In person

Apply Now

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Your future is Clear.

Who Thrives at Clearanswer

You’re a natural helper

You thrive on momentum

You’re comfortable with change

You value diversity

Benefits & Wellbeing

Fresh Air & Connection

Active Lifestyle

Peace of Mind

Inbound Sales & Service Advisor

What you’ll do

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What we offer

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