2nd line engineer support Work, Jobs in Bromyard, Hef (with Salaries)

2nd Line Support Engineer
Surftech IT —Stourport-on-Severn
- £28,000 - £32,000 a year
- Full-time
- Azure
- Continuous improvement
- SharePoint
Quick apply
13d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Senior IT Technician
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- In-person
- Communication skills
Quick apply
Senior IT Engineer
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- Sales
- Windows
- Microsoft Office
Quick apply

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2nd line engineer support jobs near bromyard, hef

2nd Line Support Engineer

Surftech IT
Stourport-on-Severn

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
13 days ago

Benefits

Company pension
Company events

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Azure
Incident management
Incident documentation
Sonicwall
Firewall
Continuous improvement
Technical support incident logging
SharePoint
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Microsoft Azure
Intune

Full job description

Surf Tech IT Ltd is a fast-growing Managed Service Provider delivering IT support and VoIP solutions to businesses across the UK. Following a sustained period of growth and continued investment in our services, we are looking for exceptional individuals to join our team and help shape the next stage of our journey.

We are passionate about technology, customer service, and developing our people. If you're looking for an opportunity to grow your career in a supportive, forward-thinking business, we'd love to hear from you.

The successful candidate will have a strong technical foundation, excellent problem-solving skills, and a commitment to delivering outstanding customer service.

Key Responsibilities

Provide remote and telephone-based technical support to customers.

Diagnose and resolve technical issues across a range of customer environments.

Create and maintain knowledge base articles and technical documentation.

Ensure all incidents, requests, and changes are recorded accurately and managed through to resolution.

Deliver a high standard of service, maintaining excellent customer satisfaction levels.

Collaborate with colleagues to share knowledge and contribute to continuous service improvement.

Requirements

We are seeking a motivated and customer-focused IT professional with experience working in a Service Desk or Helpdesk environment. The successful candidate will demonstrate:

Previous experience providing IT support within an MSP Service Desk environment.
A passion for delivering exceptional customer service and building positive customer relationships.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
The ability to manage competing priorities and work effectively in a fast-paced environment.
A proactive and self-motivated approach, with excellent attention to detail.
The ability to remain calm and professional under pressure.
A willingness to learn, develop new skills, and expand technical knowledge.
A strong team player committed to supporting colleagues and contributing to shared success.

Essential Technical Skills

Good working knowledge of Microsoft 365, including Entra ID, SharePoint, and Intune.
Experience supporting and administering Active Directory environments.
Ability to produce clear, accurate, and concise technical documentation.
Understanding of IT security best practices and technologies, including Next Generation Firewalls.
Experience supporting Windows Desktop and Server operating systems.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
Experience providing support to the education sector.
Experience working within a Managed Service Provider (MSP) environment.

If you have any of the following that would be great and would fit with our current growth plans

Experience with the Kaseya and/or Datto technology stack.
Experience supporting Next Generation Firewalls, such as SonicWall or WatchGuard.
Experience with Microsoft Azure.
Knowledge of backup and disaster recovery solutions.

Benefits

Competitive Salary with regular reviews

22 days holiday per year plus bank holidays (increases after 3 years)

Contributory pension scheme (after 3-months)

Health Cash Plan (after probation)

Regular company events

Quick apply

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2nd Line Support Engineer