Senior service advisor Work, Jobs in Brooke, Nfk (with Salaries)

Senior Service Advisor
Thurlow Nunn —Norwich
- £34,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Senior Service Advisor
Thurlow Nunn Group —Norwich
- £34,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Employee discount
11d
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Acteon Group Ltd. —Great Yarmouth
- Full-time
- Master's degree
- Analysis skills
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Trainee Mortgage Advisor
Haysto —Norwich
- £25,774 - £34,000 a year
- Full-time
- In-person
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Domestic Business Development Manager - Essex, Norfolk & Suffolk
RWC —Norwich
- Full-time
- Hybrid work
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Brown&Co —Norwich
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AI Platform & Infrastructure Lead
Naked Wines —Norwich
- £70,000 - £80,000 a year
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Lotus UK Manufacturing —Norwich
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- Employee discount
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Acteon Group Ltd. —Great Yarmouth
- Contracts

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Senior Service Advisor

Thurlow Nunn -
Norwich

Apply Now

Job details

Permanent | Full-time
£34,000 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Driving Licence
Customer service
Maintenance
Organisational skills
Communication skills

Full job description

Norwich, Cromer Road

Service

Full time

Permanent

Thurlow Nunn, a long-established and family-owned automotive retailer, is looking for a highly skilled and customer-focused Senior Service Advisor to join our busy Aftersales team. Representing MG, you will play a key role in delivering an exceptional service experience for every customer who walks through our doors.

About the Role

As a Senior Service Advisor, you will be the face of our service department, responsible for guiding customers through the aftersales process with professionalism and efficiency. You will support the Aftersales Manager, help mentor junior advisors, and ensure our customers receive industry-leading care.

Key Responsibilities

Act as the main point of contact for service customers, delivering outstanding service at all times
Manage customer bookings, workload planning and workshop capacity
Provide expert advice on repairs, maintenance and service options
Prepare accurate quotations and obtain customer authorisations
Liaise with technicians to ensure clear communication of work required
Keep customers fully updated throughout their service journey
Review vehicle health checks and upsell value-added products where appropriate
Handle escalated queries and support the Aftersales Manager in daily operations
Maintain high standards of accuracy, compliance and customer satisfaction
Mentor and support junior Service Advisors as needed

About You

We’re looking for someone who thrives in a customer-facing environment and brings energy and professionalism to the role.

Proven experience as a Service Advisor, ideally at senior or supervisory level
Strong knowledge of the automotive industry (experience with MG brand is advantageous but not essential)
Excellent communication, organisational and customer service skills
A proactive approach, with the ability to manage a fast-paced workload
Confidence in using dealer management systems (Pinnacle preferred)
A positive, professional and customer-centric attitude
A full UK driving licence

Why Join Us?

At Thurlow Nunn, we value our people as much as our customers. In return for your skills and commitment, we offer:

Competitive salary with performance-based bonus
Training and development through manufacturer-approved programmes
Career progression opportunities within a respected, long-established dealer group
Company benefits including pension scheme and staff discounts
A friendly, supportive and modern working environment
Staff discounts on vehicles, servicing and parts

If you’re passionate about customer service, thrive in a dynamic dealership environment, and want to develop your career with an established automotive group, we’d love to hear from you.

Apply today and start your journey with Thurlow Nunn in Norwich!

Why Work For Us?

Thurlow Nunn is a family-owned, people-driven business which has been established for 150 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 20 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire, Northamptonshire and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Salary

£34,000 (£40,000 OTE)

Hours

Monday to Friday 8.00am to 6.00pm plus 1 in 3 Saturdays 8.00am to 1.00pm on a rota

Benefits

• 31 days annual leave (including bank holidays) • Pension scheme • Life assurance • Free RAC breakdown cover • Cycle to work purchase scheme • Preferential parts, service and labour rates • Discounts on new and used vehicles • Aftersales discounts • Access to health and wellbeing support services • Employee discount platform • Recruitment Referral Incentive Scheme • Employee Assistance Programme (EAP)

Closing date

15-08-2026

Why Work For Us?

Salary

£34,000 (£40,000 OTE)

Hours

Monday to Friday 8.00am to 6.00pm plus 1 in 3 Saturdays 8.00am to 1.00pm on a rota

Benefits

Closing date

15-08-2026

Apply Now

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