Night operations supervisor Work, Jobs in Brora (with Salaries)

Night Operations Supervisor
The Carnegie Club at Skibo Castle —Dornoch
- £31,000 a year
- Full-time
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
- Sick pay
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5d

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Night Operations Supervisor
The Carnegie Club at Skibo Castle —Dornoch
Manage guest enquiries, arrivals, departures, complaints, and service recovery with professionalism and discretion. 33 days annual leave pro-rata.
£31,000 a year
Quick apply
5d
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Night Operations Supervisor

The Carnegie Club at Skibo Castle -
Dornoch

Quick apply

Job details

Permanent | Full-time
£31,000 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Tech scheme
Sick pay

Qualifications

Guest check-in and check-out
Internal department liaison
Supervising experience
Organisational skills
Health and safety experience
Multidisciplinary collaboration
Night audit bookkeeping
Incident log maintenance
Communication skills
Time management
Hospitality management

Full job description

Description

The Night Operations Supervisor provides overnight operational oversight, ensuring the Club continues to operate safely, efficiently and to the highest standards even outside of normal operational hours. The role supports with the safety and security of the grounds and guests, coordinating emergency procedures where required and ensuring operational issues are managed effectively.

About the Role

As a Night Operations Supervisor you will:

Act as the primary overnight contact for members and guests, delivering exceptional and personalised guest experiences.
Manage guest enquiries, arrivals, departures, complaints, and service recovery with professionalism and discretion.
Take responsibility for the overnight operation of the Club, including Night Audit, operational handovers, reporting, and adherence to procedures.
Supervise, support, and develop the Night Operations team, promoting high service standards and effective cross-department collaboration.
Ensure the safety and security of guests, colleagues, and the estate by managing security patrols, emergency response, and compliance with health and safety procedures.
Monitor and escalate maintenance, security, and operational issues while maintaining accurate incident and operational records.
Provide operational support across departments, including Front of House, Food & Beverage, Housekeeping, Maintenance and Transport, to maintain seamless overnight operations.
Ensure public and guest areas remain clean, well-presented, and fully prepared to support an efficient daytime operation.
Maintain clear communication with operational teams and produce accurate overnight reports to ensure continuity between night and day shifts.
Night shifts: 9pm - 7am on a 7 days on/7 days off rotating schedule, year round

About You

As Night Operations Supervisor you will:

Professional, reliable, and discreet with a strong sense of responsibility
Able to work independently and as part of a team
Excellent organisation and time management skills
Confidence using systems and learning new tools
A people-focused and approachable attitude
Strong communication skills and the ability to work with colleagues across the business
Strong organisational skills and a willingness to support a seven-day hospitality operation
Supervisory experience within a 4 or 5* hospitality venue
Experience with health & safety and night working
Fire training and First aid desirable but not essential as training will be given.

Benefits

Share of gratuities
33 days annual leave pro-rata
Auto enrolment pension scheme
Occupational sick pay
Family friendly support
Life assurance cover
Access to wellbeing platforms providing support on nutrition, exercise, health, finances, legal support and more
Cycle to work and tech scheme
Free meals on shift
Complimentary use of staff gym
Staff events
Night shifts: 9pm - 7am on a 7 days on/7 days off rotating schedule, year round

About The Carnegie Club at Skibo Castle

Great teams are built on diversity, curiosity, and respect. If you’re excited by our mission and think you could make an impact, we’d love to hear from you - even if you don’t tick every box.

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Night Operations Supervisor

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