Engineering Work, Jobs in Buckinghamshire (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Engineering Technical Lead
Softcat —Marlow
- Hybrid work
- Azure
- SQL
- AWS
- Flexible schedule
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Join AECOM's Growing Ground Engineering Team!
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Engineering Technician
AG Barr —Milton Keynes
- £30,471 - £45,706 a year
- Full-time
- Maintenance
- IT
- Employee discount
Quick apply
Network Deployment Engineer
Abacode —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer,
Amazon UK Services Ltd. —Dunstable
- Weekend availability
- Maintenance
- Mechanical knowledge
Systems Engineer
Ericsson —High Wycombe
- Oracle
- No degree
- Linux
Senior Procurement Specialist - Engineering
Lockheed Martin Corporation —Ampthill
- £46,500 - £57,500 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Mechanical knowledge
- Employee assistance programme
- Employee discount
Graduate Quality Engineer
Jefe/a de Obra- Subestaciones locations Teruel posted on Publicado hace 29 días Ferrovial Energy —Milton Keynes
- Full-time
- English
- Master's degree
- IT
Mechanical Engineering Apprentice
John Crane —Slough
- Full-time
- Sales
- CAD
- Engineering
Quick apply
8d
Engineering Workshop Technician
Centre for Ecology & Hydrology —Wallingford
- £33,284 - £35,322 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
QA Engineer
GRIFFIN —Oxford
- English
- Windows
- SQL
Reliability Maintenance Engineering Technician, STN8 RME
Amazon UK Services Ltd. —Milton Keynes
- Full-time
- Maintenance
- Mechanical knowledge
Mechanical Engineer
Signature Flatbreads LTD UK —Dunstable
- £25,521.61 - £59,072.46 a year
- 12 hour shift
- Schematics
- CAD
- Bakery
Quick apply
12d
Project Engineering Manager
Leonardo UK Ltd —Luton
- £75,000 - £82,000 a year
- Full-time
- Hybrid work
- Engineering
- Travel
- Communication skills
- Flexible schedule
- Referral programme
Junior Embedded Engineer (RTOS)
Lumai —Oxford
- Full-time
- Hybrid work
- Engineering
- C++
- Bachelor's degree
- Annual leave
Quick apply
Project Engineering Lead
Leonardo UK Ltd —Luton
- £59,000 - £75,000 a year
- Full-time
- Hybrid work
- Engineering
- Travel
- Communication skills
- Flexible schedule
- Referral programme
Project Engineer - Mechanical
Equans —High Wycombe
- Full-time
- Construction experience
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Trainee Project Controls Engineer
Costain —Hitchin
- Full-time
- Bachelor's degree
- Driving
- Leadership

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

engineering jobs in buckinghamshire

Tier 1 Technical Support Engineer

Engineering Technical Lead

Network Deployment Engineer

Join AECOM's Growing Ground Engineering Team!

Engineering Technician

Network Deployment Engineer

Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer,

Systems Engineer

Senior Procurement Specialist - Engineering

Graduate Quality Engineer

Mechanical Engineering Apprentice

Engineering Workshop Technician

QA Engineer

Reliability Maintenance Engineering Technician, STN8 RME

Mechanical Engineer

Project Engineering Manager

Junior Embedded Engineer (RTOS)

Project Engineering Lead

Project Engineer - Mechanical

Trainee Project Controls Engineer

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