Revenue protection Work, Jobs in Burnley (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
11d
Senior Protection & Control Design Engineer
AECOM —Manchester
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
Sales Performance Coach
SIXT UK —Manchester
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
Client Service Executive – Insurance
WTW —Manchester
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Platform Owner - Data Centre Networks
HM Revenue and Customs —Manchester
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
5d
Finance Operations Manager
ClearCourse —Manchester
- Full-time
- Hybrid work
- Accounting
- Financial services
- Employee discount
Quick apply
1d
Resident Services Manager
Colby River —Manchester
- £36,000 - £37,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Life insurance
Quick apply
8d
Senior CRM Manager
Science in Sport Group —Blackburn
- Up to £55,000 a year
- Doctoral degree
- Leadership
- Communication skills
- Employee discount
3d
Group Sales Manager
Manchester Portland Hotel By Sunday —Manchester
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
Senior Fire Protection Engineer
AECOM —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
Account Manager - UK/Continental Europe (m/f/d)
Ribbon Bio —Manchester
- Remote
- Microsoft Powerpoint
- Up to 50% travel
- Salesforce
Quick apply
Audit Senior
Langricks Chartered Accountants —Holmfirth
- £30,000 - £45,000 a year
- Microsoft Excel
- Supervising experience
- Travel
- Free parking
- Flexitime
Quick apply
4d
Senior Relationship Director | S4 | Large Corporate | Manchester or Liverpool
A01 Santander UK plc —Manchester
- £83,200 - £124,800 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- No degree
Assistant Manager, Resource Planner, Resource Management, Audit & Assurance
Deloitte —Manchester
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Communication skills
5d
Quantum & Cryptography Principal Sales Specialist, UK Public Sector
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Sales
- AWS
- Presentation skills
Principal Fire Protection Engineer
AECOM —Manchester
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- System design
Adviser - Payroll
PM+M —Blackburn
- Overtime
- Hybrid work
- Customer service
- Free parking
- Sick pay
Quick apply
Senior ERP Consultant
SYSPRO (PTY) Ltd —Salford
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- ERP systems
- Computer networking
- Annual leave
- Life insurance
Quick apply
Associate Director - Sustainability
Mace —Preston
- Full-time
- Hybrid work
- Business development
- Leadership
- Annual leave
- Life insurance

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

revenue protection jobs in burnley

Revenue Protection Officer

Communications Data Investigator, Single Point of Contact

Senior Protection & Control Design Engineer

Sales Performance Coach

Client Service Executive – Insurance

Platform Owner - Data Centre Networks

Finance Operations Manager

Resident Services Manager

Senior CRM Manager

Group Sales Manager

Senior Fire Protection Engineer

Account Manager - UK/Continental Europe (m/f/d)

Audit Senior

Senior Relationship Director | S4 | Large Corporate | Manchester or Liverpool

Assistant Manager, Resource Planner, Resource Management, Audit & Assurance

Quantum & Cryptography Principal Sales Specialist, UK Public Sector

Principal Fire Protection Engineer

Adviser - Payroll

Senior ERP Consultant

Associate Director - Sustainability

I want to receive the latest job alerts for revenue protection in burnley

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