Job overview:
RCP Parking is one of the UK’s leading family run car park operators, with over 30 years of experience and a reputation built on quality, efficiency and customer focus. Our ethos is simple: every car park is a valuable asset, and every team member plays a key role in our success.
At RCP, we set the BAAR, and we set it high: Bold, Agile, Authentic, and Respectful. These values guide everything we do and shape the way our teams collaborate, innovate, and deliver exceptional results.
We are looking for a friendly, organised and customer-focused administrator to help us deliver excellent service to our customers. Working as part of a team and reporting into the Compliance Manager, this role focuses on being a first point of contact for customer phone calls and emails.
The role is based at our Head Office in Norwich (NR6), working on a 4 on/4 off rota basis, covering the following shifts:
- Monday - Friday 12:00pm-8:00pm
- Saturday - Sunday - 8:00am-6:00pm
What you will be doing for us:
- Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries, Parking Charges, and appeals
- Assist in the ongoing monitoring of lone-working safety processes, including out-of-hours oversight to support compliance
- Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team
- Carry out general administrative duties such as scanning in documents and uploading files to internal platforms
What we are looking for:
Essential:
- Previous experience in an administrative, customer service, or customer support role within a fast-paced environment (or strong transferable administrative experience)
- Excellent attention to detail with a high level of accuracy in record-keeping
- Strong written and verbal communication skills with the ability to engage effectively across all levels
- Ability to handle sensitive and confidential information appropriately in line with GDPR and relevant legislation
- Strong IT skills, including Microsoft 365 (Word, Excel, Outlook, Teams) and experience using internal systems
Desirable:
- Experience within Car Park Operations or a multi-site operational environment, or familiarity with similar regulated operational settings
What you will receive:
- Competitive hourly rate of £13.64 per hour
- 20 days holiday
- Additional day off for your birthday each year
- Top Tier Package with Perkbox, our Reward, and Recognition Platform
- Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life
- Life assurance cover scheme with Canada Life
- Group Pension scheme
- Free parking with RCP across the UK
- Continuous development environment
- Great Places to Work Certified (2024/2025, 2025/2026, 2026/2027)
- Living Wage Foundation Member
Equal Opportunities:
We are committed to recruiting individuals on merits of suitability for each role, on the basis of qualifications and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs and any other protected characteristic, ensuring that there are equal opportunities at all stages of the recruitment process.
To discuss this role in more detail or to apply please visit our website www.rcpparking.com or contact our friendly HR team on 01603 598788 or by email [email protected]
Pay: £13.64 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
