Are you an experienced Manager from a customer-focused or healthcare setting, looking for a new and rewarding challenge? Or are you a Dental Nurse or Receptionist ready to take the next step in your career? If so, we’d love to hear from you!
At The Smiles Studio, we are a welcoming, family-owned (non-corporate) dental practice that has been caring for the local community in Chandler’s Ford for over 15 years. We provide high-quality NHS and private dental care, with a loyal patient base and a dedicated, friendly team.
We offer a wide range of treatments, including Implants, SmileFast, Teeth Whitening, and Invisalign — all in a supportive and modern environment.
We’re now looking for a full-time Practice Manager to help lead our team and continue delivering outstanding service. You don’t need specific experience in dental practice management — we welcome applicants with strong leadership and organisational skills, particularly those from healthcare, hospitality, retail, or other customer-focused sectors. Full training will be provided for the right candidate. What matters most is your positive attitude, leadership ability, and commitment to creating a great experience for both patients and staff.
About the Role
As Practice Manager, you'll play a key role in ensuring the smooth day-to-day running of the practice, supporting the team, and contributing to a culture of continuous improvement and high standards of care.
You’ll report directly to the practice owner and be supported by an experienced clinical and administrative team.
Key Responsibilities:
- Lead, coach and support the team to maintain a positive, motivated, and high-performing environment
- Monitor key performance indicators (KPIs) and work with clinicians to help them meet their goals
- Oversee the daily operations of the practice, including opening and closing procedures
- Plan rotas, holidays, and surgery timetables
- Handle patient queries and complaints with professionalism and empathy
- Maintain full compliance with CQC, health & safety, and infection control standards
- Manage recruitment, inductions, staff appraisals, and performance processes
- Oversee basic financial tasks such as petty cash, invoicing, and ordering stock
- Lead monthly team meetings, preparing agendas and minutes
- Support the development and implementation of systems and processes to improve efficiency
What We’re Looking For:
- Previous experience in a management or supervisory role, in any industry
- A confident, proactive and approachable leader with excellent communication skills
- Someone who is calm under pressure and comfortable handling challenging situations
- Organised, reliable and detail-focused with excellent time management skills
- IT literate (Word, Excel, Outlook). Experience with dental software (Pearl, DC compliance) is a bonus but not essential
- Fluent in both written and spoken English
- A professional, polished appearance and strong commitment to patient care and service standards
- A team player who is willing to go the extra mile to support colleagues and create a memorable patient experience
What We Offer:
- Competitive salary
- GDC registration and DBS checks (if required)
- Full training and ongoing support – including from the practice owner
- Opportunities for personal and professional development
- A modern working environment with well-equipped surgeries
- Air conditioned office
- Supportive and friendly team culture
- Company events and team socials
How to Apply:
This is a fantastic opportunity for the right person to step into a meaningful leadership role in a caring and community-focused dental practice.
To apply, please submit your CV and a short covering letter explaining why you’d be a great fit for the role.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Management: 1 year (preferred)
- Dental: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
