Senior hardware Work, Jobs in Caerphilly, Cay (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
IT Support Technician
AllClear Travel Insurance —Cardiff
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Analysis skills
- Annual leave
- Employee discount
Quick apply
5d
General Support
Visionist Consulting —Newport
- Full-time
- Maintenance
- SharePoint
Senior DevTest Engineer Biometrics
ASSA ABLOY —Cardiff
- Engineering
- Mentoring
- Scripting
- Annual leave
Senior Firmware Engineer
ASSA ABLOY —Cardiff
- Engineering
- Travel
- Scripting
- Annual leave
Graduate Shift Process Engineer
IQE —Newport
- £45,000 - £49,000 a year
- Engineering
- Quality control
- Employee assistance programme
- Employee discount
9d
PVD Senior Process Engineer (E)
KLA —Newport
- Weekend availability
- Doctoral degree
- Data analysis skills
- Master's degree
- Annual leave
Senior Software Engineer - React
ASSA ABLOY —Cardiff
- Hybrid work
- English
- Bachelor's degree
- Agile
- Annual leave
Senior Software Engineer, Architecture & Algorithms
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Maths
- Annual leave
IT Risks & Control Manager
Nebius —Trellech
- Computer Science
- English
- AI
Quick apply
Senior Firmware & Software Engineer
KLA —Newport
- Full-time
- Doctoral degree
- Software troubleshooting
- Master's degree
- Annual leave
Solutions Architect
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- £55,513 - £83,270 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
Software Engineering Manager
KLA —Newport
- Full-time
- Master's degree
- Bachelor's degree
- Machine learning
- Annual leave
Senior Software Engineer (C#, .Net, C++)
KLA —Newport
- Full-time
- Software troubleshooting
- Master's degree
- Bachelor's degree
Senior Etch Process Engineer
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Senior Software Engineer Backend
ASSA ABLOY —Cardiff
- Part-time
- Hybrid work
- Engineering
- English
- Bachelor's degree
- Annual leave
Senior Electrical Design Engineer
SR Ltd —Bristol
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Mentoring
- Flexible schedule
Quick apply
Product Delivery Manager - PCS
Baker Hughes —Nailsea
- PMP
- Engineering
- Bachelor's degree
- Flexible schedule
- Life insurance
Internal Control Business Partner
Nebius —Trellech
- English
- AI
- Accounting
Quick apply

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Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Technical troubleshooting
Ticket management
Internal department liaison
Continuous improvement
Network support
Technical writing
Customer support
Customer interaction
Training & development
Root cause analysis
CompTIA Security+
Communication skills
CompTIA A+
Help desk

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior hardware jobs in caerphilly, cay

Senior Service Desk Analyst

IT Support Technician

General Support

Senior DevTest Engineer Biometrics

Senior Firmware Engineer

Graduate Shift Process Engineer

PVD Senior Process Engineer (E)

Senior Software Engineer - React

Senior Software Engineer, Architecture & Algorithms

IT Risks & Control Manager

Senior Firmware & Software Engineer

Solutions Architect

Software Engineering Manager

Senior Software Engineer (C#, .Net, C++)

Senior Etch Process Engineer

Senior Software Engineer Backend

Senior Electrical Design Engineer

Product Delivery Manager - PCS

Internal Control Business Partner

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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