South Region (Ideally Surrey-based)
This is a regional role supporting our portfolio of care homes across the South. The successful candidate will ideally be based in Surrey to enable regular travel to homes across the region and attendance at our London Head Office. A full UK driving licence and access to a vehicle are essential.
The successful candidate will act as a role model for Home Managers, providing mentoring, coaching and operational support to develop strong leadership teams and drive continuous improvement across the region.
The Regional Operations Support Manager will provide additional leadership to homes requiring operational support, assist during management vacancies or periods of change, and, where required, undertake interim Home Manager responsibilities to ensure continuity of leadership and service delivery.
This role plays a vital part in supporting homes to achieve and maintain Good or Outstanding CQC ratings while promoting Aurem Care's values and commitment to delivering exceptional care.
The role requires travelling to the South Region of our homes in Caterham, Finchley, Southampton, Surrey, Sevenoaks, Colchester, London.
We are seeking a candidate who is based in Surrey within a reasonable commuting distance, enabling flexibility to support multiple homes across the South region and attend meetings at our London Head Office.
Key Responsibilities
Operational Leadership
- Provide operational and clinical leadership across Aurem Care's South Region.
- Support Home Managers to deliver safe, effective, high-quality care and achieve outstanding outcomes.
- Provide interim Home Manager support during vacancies, annual leave, sickness or periods of service improvement.
- Lead improvement programmes for homes requiring additional operational support.
- Support newly appointed Home Managers through induction, mentoring and coaching.
- Share best practice and promote consistency across all homes.
- Ensure company policies, procedures and regulatory requirements are consistently implemented.
- Promote a culture of accountability, compassion and continuous improvement.
Clinical Leadership
- Provide expert clinical leadership and guidance to nursing and care teams.
- Ensure safe medication management and robust clinical governance.
- Support Home Managers with complex clinical decision-making.
- Monitor quality indicators including falls, pressure care, infections, medication errors and safeguarding.
- Promote evidence-based practice and continuous clinical improvement.
- Support homes in maintaining excellent standards of person-centred nursing care.
Quality & Compliance
- Support homes to achieve and maintain Good or Outstanding CQC ratings.
- Conduct quality assurance visits and operational audits.
- Develop and monitor action plans following audits and inspections.
- Support homes during CQC inspections.
- Investigate incidents, complaints and safeguarding concerns where appropriate.
- Ensure compliance with CQC Fundamental Standards, Health & Safety legislation and company policies.
- Drive continuous quality improvement across all supported homes.
Leadership & People Development
- Coach, mentor and develop Home Managers, Deputy Managers and Clinical Leads.
- Identify future leaders and support succession planning.
- Assist with recruitment, interviewing and onboarding of senior management teams.
- Support performance management and employee relations alongside HR.
- Promote colleague wellbeing, engagement and retention.
- Foster a positive, inclusive and high-performing culture.
Business Performance
- Support homes in achieving occupancy and financial targets.
- Review operational KPIs and implement improvement plans where required.
- Assist Home Managers with budget management and cost control.
- Reduce agency dependency through effective workforce planning.
- Support business development initiatives and local networking opportunities.
- Contribute to regional operational planning and strategic objectives.
Resident Experience
- Champion exceptional, person-centred care across all homes.
- Ensure residents are treated with dignity, respect and compassion.
- Build strong relationships with residents, families, healthcare professionals and commissioners.
- Support homes in managing complaints and improving resident satisfaction.
- Promote meaningful resident engagement and continuous feedback.
Health & Safety
- Ensure compliance with Health & Safety legislation and safe working practices.
- Monitor risk management, infection prevention and emergency preparedness.
- Support safeguarding investigations where appropriate.
- Promote learning from incidents across the region.
Person Specification
Essential
- Ideal candidate to be based in Surrey
- Registered Nurse (Adult) with a valid NMC PIN.
- Significant experience as a Registered Home Manager within elderly nursing care.
- Proven track record of achieving Good or Outstanding CQC ratings.
- Excellent knowledge of CQC regulations, governance and clinical standards.
- Strong operational and financial management experience.
- Experience leading large multidisciplinary teams.
- Excellent leadership, coaching and mentoring skills.
- Strong communication and stakeholder management abilities.
- Ability to travel extensively throughout the South Region and to Aurem Care's London Head Office.
- Full UK Driving Licence.
Desirable
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
- Experience supporting multiple care homes.
- Experience leading service improvement or turnaround programmes.
- Experience mentoring Home Managers.
Key Performance Indicators (KPIs)
- Good or Outstanding CQC ratings maintained or achieved.
- Successful delivery of quality improvement plans.
- Occupancy targets achieved.
- Agency usage reduced.
- Staff retention and engagement improved.
- Budget performance achieved.
- Audit compliance maintained.
- Positive resident and relative feedback.
- Successful development of Home Managers and leadership teams.
- Delivery of regional operational objectives.
What We Offer
- Salary: £70,000 per annum.
- 40 hours per week.
- 25 days annual leave plus Bank Holidays.
- Company pension.
- Life insurance.
- Free DBS check (terms and conditions apply).
- Company pension scheme.
- Wagestream – access your earned pay when you need it.
- Employee Assistance Programme, including healthcare and mental health support.
- Free in-house training through our e-learning platform, Hippo.
- Fully funded apprenticeship opportunities.
- Annual salary review.
Why Join Aurem Care?
At Aurem Care, we are committed to providing exceptional care and creating outstanding places for people to live and work.
As Senior Home Manager, you will play a pivotal role in supporting our Home Managers, developing future leaders and ensuring every resident receives the highest standard of care.
This is an exciting opportunity for an experienced nurse-qualified Home Manager looking to progress into a senior regional leadership role while remaining closely connected to the operational delivery of our services.
