Vysiion
Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.
Vysiion offer an exciting and progressive work environment for those that want to join a technical service-based business, with focus on exceptional customer engagement and support. From trainee to qualified and experienced engineers, sales people, and operational support staff, Vysiion offers fantastic career opportunities for those excited by technology and the challenge of a fast-paced work environment. The culture at Vysiion is one that is positive, open, inclusive, and progressive. Staff have respect and loyalty, are passionate about all we do, and proud of what we achieve.
Job Description
Hours: Monday to Friday, varied shift pattern between the hours of 6am and 11pm + participation in the on call rota.
Overall purpose of the job:
Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Installation of server, network and storage hardware with associated cabling/patching
- Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
- Decommission hardware and prepare for shipping whilst coordinating with third party couriers
- Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
- Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
- Perform audit work for clients cabling and hardware and produce supporting documentation
- Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
- Act as an access host for visitors of our clients to their Data Centre's
- Maintain a professional and disciplined approach at all times when working within client Data Centre's
- Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
- Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
- Show competency with local policies and procedures of our third-party Data Centre providers
- Ensure Data Centre's are in a clean and presentable manor at all times
- Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
- Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients
Skills and experience required:
- You must be able to pass security checks for this job, including SC, NPPV3 and BPSS clearance
- Full UK Driving License and your own personal car is essential for this position
- Ability to take ownership of issues and following through to resolution
- Willingness to learn with friendly, professional and flexible attitude
- Excellent written and verbal communication skills
- Ability to work well under pressure whilst maintaining attention to detail
- Well organized and self-motivated with the ability to work alone and as part of team
- Willingness to learn with a friendly, professional and flexible attitude
Our People
Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.
Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
