Net Work, Jobs in Canterbury, Ken (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Communication skills
Quick apply
Skills Practitioner
EKCGroup —Broadstairs
- £14,350 - £26,868 a year
- Communication skills
- Marketing
- Annual leave
- Employee discount
9d
Process Operator
Saur Europe —Faversham
- Up to £31,000 a year
- Overtime
- Computer literacy
- Maintenance
- Continuous improvement
Quick apply
1d
Senior Software Developer (Home based/Northfleet)
Essex Police and Kent Police —Kent
- £41,856 - £47,505 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Catering Lecturer
EKCGroup —Broadstairs
- £37,374 - £40,945 a year
- Hospitality
- Experience working with children
- Teaching
- Employee discount
- Sick pay
2d
Operations Technician
Saur Europe —Faversham
- Up to £31,000 a year
- Overtime
- Computer literacy
- Maintenance
- Continuous improvement
Quick apply
Associate to Associate Partner (Infrastructure)
Fisher German —Ashford
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
Traffic Management Operative
Equans —Sittingbourne
- Full-time
- Maintenance
- Employee discount
Port Operative
Peel Ports —Sheerness
- £33,980 a year
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Software/Firmware Engineer
Instro Precision —Sandwich
- Full-time
- Computer Science
- Engineering
- Communication skills
- Profit sharing
Experienced .NET Engineer
Influential Software —Maidstone
- Full-time
- Azure
- Team management
- Conflict management
- Annual leave
- Employee discount
Quick apply
Catering and Hospitality Lecturer
EKC Group —Broadstairs
- £37,374 - £40,945 a year
- Hospitality
- Teaching
- Annual leave
- Employee discount
2d
Vfast Senior Solutions and Infra Engineer
ORBITAL NET LIMITED —Bekesbourne
- Hybrid work
- Maintenance
- Continuous improvement
- Quality control
Quick apply
Skills Practitioner - Hairdressing
EKC Group —Broadstairs
- £14,350 - £26,868 a year
- Full-time
- Communication skills
- Marketing
- Annual leave
- Employee discount
9d
Software Validation and Verification Engineer
Instro Precision —Sandwich
- Part-time
- Computer Science
- Engineering
- Continuous improvement
- Profit sharing
Software Engineer
ABACUS —Sittingbourne
- Remote
- Computer Science
- Software troubleshooting
- Engineering
Quick apply
11d
Excavation & Reinstatement Operatives
Equans —Sittingbourne
- Nights as needed
- Driving
- Construction experience
- Employee discount
Marine Compliance Manager
Peel Ports —Sheerness
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Income, Payments and Debt Assistant
Medway Council —Medway
- £24,558 a year
- Annual leave
- Employee discount
Programme Manager
Gymfinity Kids —Maidstone
- £28,840 a year
- Weekend availability
- Experience working with children
- Preschool
- First Aid Certification
- Employee discount
- Referral programme
Quick apply
10d

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Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder collaboration
Ticket management
Incident documentation
Case record updates
Internal department liaison
CompTIA Network+
Ticket management systems
Technical support incident logging
Telecommunication
Technical writing
IP networking
Customer interaction
IT incident logging
Multidisciplinary collaboration
Network monitoring
Incident log maintenance
Communication skills
CompTIA A+
Help desk

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

net jobs in canterbury, ken

Service Desk Technician

Skills Practitioner

Process Operator

Senior Software Developer (Home based/Northfleet)

Catering Lecturer

Operations Technician

Associate to Associate Partner (Infrastructure)

Traffic Management Operative

Port Operative

Software/Firmware Engineer

Experienced .NET Engineer

Catering and Hospitality Lecturer

Vfast Senior Solutions and Infra Engineer

Skills Practitioner - Hairdressing

Software Validation and Verification Engineer

Software Engineer

Excavation & Reinstatement Operatives

Marine Compliance Manager

Income, Payments and Debt Assistant

Programme Manager

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