Patient contact centre advisor Work, Jobs in Cardiff, Crf (with Salaries)

Patient Contact Centre Advisor
Spire Healthcare —Cardiff
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
NHS 111 Health Advisor
Practice Plus Group IUC —Bristol
- £12.71 - £16.33 an hour
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Private Patient Sales Advisor
Spire Healthcare —Cardiff
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Customer Care Advisor
Clinisupplies —Bridgwater
- Computer literacy
- Communication skills
Prescription Service Specialist
Clinisupplies —Bridgwater
- Monday to Friday
- Computer literacy
- Data analysis skills
- Microsoft Office

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Patient Contact Centre Advisor

Spire Healthcare -
Cardiff

Apply Now

Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Private medical insurance

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
SAP
Patient appointment coordination
Patient service
Numeracy
Appointment booking and call handling
Organisational skills
Computer skills
Customer support
Communication skills

Full job description

Patient Contact Centre Advisor | Cardiff PSC | Full Time | Permanent | Competitive salary plus excellent benefits.

Please note that these vacancies are based in our Patient Support Centre in St Mellons, Cardiff

Please note - Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 7pm Monday to Friday with occasional Saturday shifts.

Please only apply if you can commit to this!

As a Patient Contact Centre Advisor, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.

Duties and Responsibilities:

Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
Manage the telephone lines in an effective and timely manner
Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

Who are we looking for:

Demonstrable literacy and numeracy skills
Track record of successful delivery in a similar role, in an office and / or customer service environment
Experience of handling high call volumes in a fast paced environment
High level of PC literacy and experience of using multiple systems and programmes
Excellent interpersonal and communication skills
The ability to work effectively as part of a team
Able to work under pressure and to tight deadlines, with good organisational skills

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays - pro rata
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Car park
Free DBS
Private medical insurance
Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Apply Now

Refine Your Search

patient contact centre advisor jobs in cardiff, crf

Patient Contact Centre Advisor

NHS 111 Health Advisor

Private Patient Sales Advisor

Customer Care Advisor

Prescription Service Specialist

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