Are you curious about how automation can transform everyday processes—and want to play a key role in keeping it running smoothly?
We’re looking for a Process Assistant to join our small, collaborative Automation Support team. Acting as a central support function, the team ensures that digital workers (bots) continue to operate effectively across Police and Resourcing processes. It’s a supportive, fast-paced environment where communication, learning and teamwork are highly valued, and where you’ll gain hands-on exposure to automation technology and continuous improvement practices.
This is a great opportunity to build a career in automation, gain valuable technical exposure, and be part of a team that is driving real efficiency improvements across the business. Training and development—including automation accreditation—will be provided to help you grow your knowledge and capabilities.
This role is a security-cleared position and will require successful candidates to obtain and maintain Security Check (SC) and Non-Police Personnel Vetting Level 2 (NPPV2) clearance. As part of this process, you’ll undergo background checks relating to your identity, employment history and criminal record. Due to the nature of the work supporting Police services, maintaining these clearances is essential, and you must be willing and eligible to go through the vetting process as a condition of employment.
This is a hybrid role based in Newport, working Monday to Friday within a shift pattern of either 8am–4pm or 10am–6pm. You’ll spend your time both in the office and working remotely, supporting business-critical automated processes and helping keep operations running seamlessly.
What you will be doing:
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Monitoring automated processes, including overnight runs and system performance checks.
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Managing a shared mailbox, responding to queries and logging incidents for internal stakeholders.
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Triaging and tracking incidents, working closely with automation developers to resolve issues.
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Maintaining accurate records, updating documentation, and supporting audit requirements.
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Scheduling processes, managing workloads, and ensuring deadlines and service levels are met.
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Identifying and suggesting opportunities for process improvement.
What you’ll bring:
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Strong communication skills with the ability to clearly explain issues and updates.
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Ability to manage workloads and prioritise tasks effectively in a busy environment.
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Confidence working in a support-based role and engaging with internal stakeholders.
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A proactive mindset with a willingness to learn and develop new technical skills.
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Resilience and the ability to remain calm under pressure when issues arise.
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Basic understanding of technical concepts such as user access or systems support.
It would be great if you had:
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An interest in automation technologies or experience with tools like UiPath.
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Previous experience in an IT support, service desk, or incident management environment.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Newport
Security Clearance Level: SC & NPPV2
Internal Recruiter: Chloe
Salary: £27,000 per annum
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension scheme.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
