Direct support Work, Jobs in Carlisle, Cma (with Salaries)

Customer Resolution Advisor
Grain —Carlisle
- £26,260 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Team Member (Stock)
NEXT —Carlisle
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
Sales/Delivery Driver
Ringtons —Penrith
- £26,528 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Sick pay
Quick apply
9d
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Carlisle
- Weekend availability
- Customer service
- Employee discount
(TEMPLATE 2026) Casual Sales Assistant - Sports Direct
Sports Direct —Carlisle
- Part-time
- Customer service
- Communication skills
- Retail sales
- Employee discount
Quick apply
22h
Service Desk Coordinator
Cochran Services Ltd —Annan
- £28,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Free parking
- Bereavement leave
Quick apply
1d
Sales Canvasser
Ringtons —Penrith
- £26,669 - £36,000 a year
- Part-time
- Microsoft Word
- Customer service
- In-person
- Employee assistance programme
- Flexible schedule
Quick apply
9d
Service Manager
Family Action —Cumberland
- £29,768.80 - £33,214.40 a year
- Part-time
- Management
- Supervising experience
- In-person
- Annual leave
- Life insurance
Quick apply
L2 Social Worker - Support and Protect-CMB2260e
Cumberland Council —Carlisle
- £38,220 - £39,152 a year
- Full-time
- Experience working with children
Parcelforce Warehouse Sorter
Royal Mail Group —Carlisle
- £12.71 - £13.94 an hour
- Overtime
- Customer service
- Annual leave
- Life insurance
Service Team Leader
Morrisons —Carlisle
- Cash handling
- Annual leave
- Employee discount
Quick apply
L3 Social Worker- Support and Protect - CMB2261e
Cumberland Council —Carlisle
- £42,839 - £44,075 a year
- Full-time
- Experience working with children
Hotel Night Porter/ Security guard
Leo Group Ltd —Penrith
- £13.50 an hour
- Weekend availability
- English
- Hotel
- First Aid Certification
- Free parking
Quick apply
4d
Quality Supply Chain Officer
Omega Proteins —Penrith
- Full-time
- Communication skills
Quick apply
10d
Labourer
Cochran Ltd —Annan
- £12.86 an hour
- Full-time
- Forklift
- Cleaning
- In-person
- Free parking
- Gym membership
Quick apply
11d
Support Worker - Community Activities - Wigton
Chrysalis (Cumbria) Ltd —Wigton
- £13.45 - £13.62 an hour
- Part-time
- Experience working with individuals with disabilities
- No experience needed
- Health & wellbeing programme
- Employee discount
Quick apply
Senior Customer Service Advisor
Barclays —Carlisle
- £27,700 a year
- Weekend availability
- Travel
- Banking
- Life insurance
1d
Operative [Track Maintenance]
Network Rail —Carlisle
- £32,639 a year
- Overtime
- Computer literacy
- Maintenance
- Travel
- Annual leave
- Employee discount
10d
Online Team Leader
Morrisons —Carlisle
- Customer service
- Annual leave
- Employee discount
Quick apply
Learning Disability Support Worker Waking Nights
Carlisle Mencap —Carlisle
- £15.05 an hour
- Weekend availability
- Medication administration
- Communication skills
- Employee discount
Quick apply

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Customer Resolution Advisor

Grain -
Carlisle

Quick apply

Job details

Permanent | Full-time
£26,260 a year

Benefits

Health & wellbeing programme
Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Appointment booking and call handling
Customer interaction
Negotiation

Full job description

Customer Resolution Advisor – Carlisle

Role Profile

We are seeking a dedicated and proactive individual to join our Complaints and Customer Experience team. In this role, you will play a key part in delivering exceptional customer service, investigating and resolving complaints, and ensuring a positive experience for both current customers and potential future customers. Your responsibilities will span streetworks-related queries, installation complaints, and general customer service tasks. If you are a problem-solver with a passion for making a difference within our team, we want to hear from you!

Main Responsibilities

Streetworks:

Answer questions and queries regarding ongoing works in the street, offer solutions to concerns and ensure contractors are aware of any resident requirements,
Investigate issues and reports of damage, see these through to their end
liaise with different members of the business to resolve residents’ concerns

Install complaints:

Handle a variety of customer queries, booking engineers and speaking with customers to resolve complaints at various points in their customer journey
Problem solve to help customers get the most out of their broadband
Investigating issues and reports of damage with a keen eye to understand what has gone wrong and where we can improve
Book appointments for engineers to attend

General Customer Service:

Handle incoming calls to the customer experience team and direct enquiries to the correct department,
Respond to customer emails
Logging support requests in a timely manner
General administrative duties using Outlook, word, Excel and specialist software packages.

Reviews/NPS:

Reply swiftly to reviews in an appropriate manner, taking any action where required,
Connecting to customers who have left poor reviews to understand and improve their experience, with a view to improve our overall ratings and understand customer feelings/opinions

Working hours

37.5 hours per week, these hours will be worked Monday – Friday, 9.00am – 5.00pm

Experience required

Customer service experience
Experience and knowledge of MS Office
Comfortable working with targets
Patience and ability to manage difficult conversations
Skilled in negotiation
Problem-solving skills

Excellent Employee Benefits

Salary £26,260 per annum
25 days annual leave, plus paid bank holidays
Up to 7% pension contribution
4 times salary life insurance cover
Employee Incentive Scheme
Employee Referral Scheme
Perks at Work Scheme

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Pay: £26,260.00 per year

Benefits:

Company pension
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

direct support jobs in carlisle, cma

Customer Resolution Advisor

Team Member (Stock)

Sales/Delivery Driver

Multi-drop Driver/Customer Service Assistant

(TEMPLATE 2026) Casual Sales Assistant - Sports Direct

Service Desk Coordinator

Sales Canvasser

Service Manager

L2 Social Worker - Support and Protect-CMB2260e

Parcelforce Warehouse Sorter

Service Team Leader

L3 Social Worker- Support and Protect - CMB2261e

Hotel Night Porter/ Security guard

Quality Supply Chain Officer

Labourer

Support Worker - Community Activities - Wigton

Senior Customer Service Advisor

Operative [Track Maintenance]

Online Team Leader

Learning Disability Support Worker Waking Nights

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