Customer service engineer Work, Jobs in Chalfont Saint Peter, Bkm (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Senior Manager, Solutions Engineering
Vantage Data Centers UK Management Company Ltd —London
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Quick apply
Construction & Refurbishment Project Manager
Thesqua.re Serviced Apartments —London
- £35,000 - £40,000 a year
- Full-time
- Master's degree
- Continuous improvement
- Contracts
- Health & wellbeing programme
Quick apply
4d
Senior Product Designer (Mobile Apps)
Pod —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Lead Product Designer - Product & Experience
Capco —London
- Full-time
- Hybrid work
- Mentoring
- Financial services
- AI
- Annual leave
- Life insurance
Quick apply
Engineering Manager - Apps
Trainline —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
Senior Sustainability Expert - Customer Engineering
SWEEP —London
- £55,000 - £70,000 a year
- Hybrid work
- English
- AI
Quick apply
Service Design Associate Manager
Accenture —London
- Full-time
- Hybrid work
- Mentoring
- AI
- Communication skills
- Annual leave
17h
Lead Service Designer
JPMorganChase —London
- Full-time
- Presentation skills
- Communication skills
17h
Design Manager
Tilbury Douglas —London
- Construction experience
- Annual leave
- Employee assistance programme
1d
Product Design Lead
WGSN —London
- Agile
- In-person
- AI
- Employee assistance programme
Quick apply
2d
Engineering Manager
Preply —London
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
Quick apply
4d
Design Lead - Experience Architecture
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Employee assistance programme
4d
Conversation Designer (12 Month FTC/Secondment)
Lloyds Banking Group —London
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
9d
Operations Engineering Lead
WTW —London
- Full-time
- Hybrid work
- DevOps
- AWS
- Communication skills
- Annual leave
- Employee assistance programme
9d
Head of Security Engineering (DevSecOps & CISO)
Smarkets —London
- Full-time
- Hybrid work
- Communication skills
- SDLC
- Annual leave
10d
Interior Design Manager
Berkeley Group —London
- Mentoring
- Organisational skills
- Annual leave
Quick apply
10d
Senior Industrial Designer
Hypervolt Limited —London
- Full-time
- Bar
- English
Quick apply
14d
Principal Product Designer
Moonpig —London
- Hybrid work
- Mentoring
- Communication skills
- Employee discount
- Flexible schedule
14d
Senior Product Designer, Verification
Wise Australia Investments —London
- £72,000 - £105,000 a year
- AI
14d

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Customer Service Engineer

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
IT service management
Incident documentation
Network cabling installation
Network infrastructure
HVAC
Mentoring
Organisational skills
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

Apply Now

Refine Your Search

customer service engineer jobs in chalfont saint peter, bkm

Customer Service Engineer

Senior Manager, Solutions Engineering

Construction & Refurbishment Project Manager

Senior Product Designer (Mobile Apps)

Lead Product Designer - Product & Experience

Engineering Manager - Apps

Senior Sustainability Expert - Customer Engineering

Service Design Associate Manager

Lead Service Designer

Design Manager

Product Design Lead

Engineering Manager

Design Lead - Experience Architecture

Conversation Designer (12 Month FTC/Secondment)

Operations Engineering Lead

Head of Security Engineering (DevSecOps & CISO)

Interior Design Manager

Senior Industrial Designer

Principal Product Designer

Senior Product Designer, Verification

I want to receive the latest job alerts for customer service engineer in chalfont saint peter, bkm

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