Job Overview
We are delighted to be seeking someone with fantastic organisational and administrative skills to join our team at Stonor Park, one of the iconic estates in the Henley-on-Thames area.
Part of a small but busy team, this role involves managing support activities related to management of the estate and commercial operations, enabling the smooth daily functioning of activity on site. The successful candidate will provide exceptional service to customers and stakeholders, being the first point of contact in the estate office, take control of property and facility activities, and support the operational team across events, party and group bookings, and the day-to-day operation of the adventure playground and house and gardens. Great customer service and administrative skills, along with the ability to prioritise effectively are essential, and some prior experience of property and facilities administration/management would be highly desirable. The role offers an excellent opportunity for individuals looking to develop their administrative and commercial expertise within a dynamic and fun environment where no two days are the same!
Responsibilities
Maintenance and facilities management
- Oversee all maintenance related issues for the estate, sourcing suppliers, gaining comparative quotes, organising site visits and overseeing work done through to satisfactory conclusion
- Arrange regular servicing for essential equipment, including alarms, fire equipment, boilers, estate equipment and vehicles
- Assist the family with property management of their portfolio, including commercial offices at Stonor and residential properties in London
Customer service
- Act as first point of contact for all initial customer enquiries through the Estate offices, responding promptly and positively, following up or redirecting as necessary
- Manage booking enquiries for groups, birthday parties and ad hoc visits, co-ordinating with the site team as appropriate
- Liaise with local residents about all Stonor Park related matters
Business administration
- Manage the Stonor email boxes, responding, actioning or forwarding promptly and appropriately
- Source and order goods and services as required, taking into account best value and quality
- Keep the CRM system and our marketing channels and partners up to date with accurate information and pricing
- Assist with the updating and maintenance of the Stonor website
- Maintain the e-newsletter contact database
Events
- Assist with the planning and execution of events staged at Stonor including securing suppliers, ordering of event-related materials and updating of the Stonor website and CRM system
- Liaise with organisers, suppliers and the Stonor team through the event management process
Glamping operation
- Bookings and calendar management of the 2 on site Shepherds Huts, including liaising with 3rd party suppliers
- Co-ordination of the cleaning of the huts and preparation for new stays
- Provision of regular management information on occupancy
Experience
- Proven office or administrative experience, ideally with previous experience in estate administration, customer facing, business or property-related roles
- Excellent organisational skills with the ability to multitask and prioritise effectively in a fast-paced environment
- Good communication skills, both written and verbal, with professional phone etiquette
- Positive 'can do' attitude with the confidence to operate independently, seeking support and input when required
- Creative or marketing flair would be a bonus
- Prior experience in a role requiring attention to detail and confidentiality is preferred
- This position offers an engaging environment for motivated individuals eager to contribute to efficient estate and business operations while developing their professional skills.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Henley on Thames RG9 6HF: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have your own transport as Stonor Park is not accessible via public transport?
Experience:
- Administrative: 2 years (required)
- Facilities management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
