Help desk Work, Jobs in Cheadle, Gtm (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Field Interviewer - Stockport
the National Centre for Social Research —Stockport
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Support Services Administrator
BAM Construction —Salford
- Monday to Friday
- Customer service
- Microsoft Office
Market Research Interviewer - Manchester
the National Centre for Social Research —Manchester
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Field Interviewer - Manchester
the National Centre for Social Research —Manchester
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
5d
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
14d
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
14d
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Manchester
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
6d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Production Assistant
Footasylum —Manchester
- Hybrid work
- Time management
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
Environmental Support & Enforcement Officer
Waste Investigations Support & Enforcement Limited —Manchester
- £13.75 an hour
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
Quick apply
14d
Mid-weight Artworker
Rise & Amplify —Altrincham
- Temporary
- Hybrid work
- No degree
- Flexible schedule
Quick apply
15h
OCW Reporting Admin
Human Appeal —Cheadle
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee discount
Quick apply
10d
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills

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help desk jobs near cheadle, gtm

First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

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Job details

£28,461.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

help desk jobs in cheadle, gtm

First Line Technical Support

Field Interviewer - Stockport

1st Line Analyst - 12 Month FTC

Service Delivery Manager

Support Services Administrator

Market Research Interviewer - Manchester

Field Interviewer - Manchester

Hybrid MSP/Embedded Technical Support

Customer Help Desk Advisor

Service Desk Specialist

Service Desk Team Leader

Apprentice IT Service Desk Analyst 1st Line

Technical Support Supervisor

Production Assistant

Service Desk Team Leader

3rd Line Support Engineer

Environmental Support & Enforcement Officer

Mid-weight Artworker

OCW Reporting Admin

1st Line Support Engineer

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