Desk team leader Work, Jobs in Chelmsford, Ess (with Salaries)

Digital Service Desk Team Leader
East of England Ambulance Service Trust —Chelmsford
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Travel
4d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
7d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Administrator
Alliance Medical Ltd —Colchester
- £27,976 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
3d
Service Team Leader
Morrisons —Chelmsford
- Cash handling
- Annual leave
- Employee discount
Quick apply
1d
Hotel - Duty Manager
Premier Inn —Saffron Walden
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
13d
Front Office Guest Service Assistant
Hampton by Hilton London Stansted Airport —Stansted
- £27,040 a year
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Duty Manager
Premier Inn —Southend-on-Sea
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
IT Service Analyst (x2)
Eastlight Community Homes —Braintree
- £35,055 a year
- Full-time
- Communication skills
- Annual leave
4d
Customer Service Administrator
GAP Group —Tilbury
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
11d
Workshop Manager
SunbeltRentals —Basildon
- Customer service
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Hotel Duty Manager
Premier Inn —Dartford
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Receptionist
Holiday Inn Southend —Southend-on-Sea
- £12.80 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Customer Service Manager
Morrisons —London
- Cash handling
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head of Customer Services (Maternity Cover)
Clarins —Harlow
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
9d
Casual Domestic Assistant
Sodexo —Colchester
- £12.92 an hour
- Employee assistance programme
- Employee discount
Quick apply
6d
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
E-Commerce Customer Service Advisor - Office Based(Full-time)
Trimming Shop —Waltham Cross
- From £12.71 an hour
- Full-time
- Microsoft Word
- Google Suite
- Computer literacy
- Free parking
- Employee discount
Quick apply
10d
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Mentoring
- Employee discount
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,227.50 - £32,000.00 a year
- Full-time
- Employee discount

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Digital Service Desk Team Leader

East of England Ambulance Service Trust -
Chelmsford

Apply Now

Job details

Full-time
£39,959 - £48,117 a year
4 days ago

Qualifications

IT team management
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Performance management
Continuous improvement
Team management
Employee performance appraisals
Professional development mentoring
Help desk
Rota coordination

Full job description

The Digital Service Desk Team Leader is responsible for overseeing the operational delivery of the Trust’s first-line IT support function, ensuring a responsive, customer-focused service that meets agreed SLAs and ITIL-aligned best practices.

As the direct line manager for the Service Desk Analysts and Senior Service Desk Analysts, the post holder provides day-to-day operational and developmental leadership to the team, including queue and rota management, workload planning, performance review, and mentorship. They are also the primary escalation point for any technical or service issues arising within the Service Desk.

The role involves close collaboration with SACM, Infrastructure, project teams, and other Digital Services colleagues to ensure service continuity, smooth transitions from project to BAU, and accurate capture of asset and configuration data.

The Team Leader plays a vital role in staff development, coaching, and continuous improvement of the Digital Service Desk function, while also deputising for the Service Desk Manager and other Digital managers where required.

This role has participation in an on-call rota as required.

Whilst this post is based in Chelmsford, regular travel to Norwich and other sites will be required.

Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management.
Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution.
Acting as the first point of senior escalation for Band 4–5 Service Desk staff and users.
Overseeing team ticket queues, ensuring SLA compliance and workload distribution.
Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs).
Managing team rotas, providing coaching, and contributing to staff performance and development.
Ensuring quality and currency of team-authored knowledge base articles and specialism ownership.
Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates.
Leading service improvement initiatives and identifying recurring issues for problem management.
Monitoring compliance with IG, security, and audit requirements across Service Desk operations.
Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports.
Contributing to Trust-wide digital service initiatives, including governance and continuous improvement

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Apply Now

Refine Your Search

desk team leader jobs in chelmsford, ess

Digital Service Desk Team Leader

Hire Desk Team Leader

General Manager

Administrator

Service Team Leader

Hotel - Duty Manager

Front Office Guest Service Assistant

Duty Manager

IT Service Analyst (x2)

Customer Service Administrator

Workshop Manager

Hotel Duty Manager

Receptionist

Customer Service Manager

Head of Customer Services (Maternity Cover)

Casual Domestic Assistant

IT Support Engineer

E-Commerce Customer Service Advisor - Office Based(Full-time)

2nd Line IT Engineer

1st Line IT Engineer

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