Work from home Work, Jobs in Chelmsley Wood, Wmd (with Salaries)

Complaints/Customer Experience Advisor
Platform Housing —Birmingham
- Up to £34,845 a year
- Remote
- Annual leave
- Employee assistance programme
11d
Estate Agent Selling Luxury Homes
Fine & Country —Solihull
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Work From Home - On Your Terms
One Liberty —Birmingham
- £500 - £2,500 a month
- Part-time
- Remote
- Work from home
Quick apply
Estate Agent
The Property Experts —Solihull
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Estate Agent selling Luxury Homes
Fine and Country —Sutton Coldfield
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Recovery Coordinator (Group Work Facilitator)
Change Grow Live —Birmingham
- £28,557.79 - £32,802.41 a year
- Remote
- Annual leave
- Employee assistance programme
14d
Vehicle Booking Agent
Davies —Solihull
- Full-time
- Remote
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
4d
Front End Designer
COHO —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Remote
- JavaScript
- In-person
- HTML
- Annual leave
- Flexitime
Quick apply
7d
Back-End Developer (Remote)
Emperor —Birmingham
- Remote
- Azure
- SQL
- JavaScript
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Automation Tester
Inspired Thinking Group (ITG) —Birmingham
- Remote
- Azure
- Java
- JavaScript
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- English
- Communication skills
- Employee assistance programme
Account Manager (Motor Finance Brokers - South)
Tandem Bank —Birmingham
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Cruise Travel Expert
Iglu.com —Rugby
- Weekend availability
- Remote
- Sales
- Customer service
- Organisational skills
- Work from home
- Employee discount
14d
Bid Writer
Unipart —Nuneaton
- £55,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Employee assistance programme
Quick apply
Customer Support Manager
Momentus Technologies —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Independent Travel Agent
The Travel Experts —Birmingham
- Part-time
- Remote
Quick apply
Viewing Agent (Birmingham)
Home Made —Birmingham
- Remote
- Sales
- Customer service
- Travel
- Employee discount
Quick apply
Hospitality Apprenticeship Trainer
Lifetime Training Group —Birmingham
- Full-time
- Remote
- Hospitality
- Management
- Cooking
- Annual leave

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work from home jobs near chelmsley wood, wmd

Complaints/Customer Experience Advisor

Platform Housing -
Birmingham

Apply Now

Job details

Fixed term contract
Up to £34,845 a year
11 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Car scheme

Qualifications

Driving Licence

Full job description

Salary: Up to £34,845

Location: Home-Based with travel to office

Basis: Full-Time, Fixed Term Contract until approximately January 2027

Are you experienced in the investigation of customer complaints and are passionate about making a real difference?

We currently have a fantastic opportunity to permanently join our dynamic Customer Experience team.

We are looking for an experienced Customer Experience Advisor that will specialise in complaint investigations but will be able to work collaboratively with all the Customer Experience Team Advisors across our sub teams such as Triage, Quality Assurance and Aftercare to enable us to effectively manage workloads.

This role is key in driving and enhancing our customer/people centric culture, ensuring that customers are heard and understood and receive an outstanding end to end customer journey that ensures we deliver our corporate strategy, live our values, and create proud people matter customer experiences.

This role is on a fixed-term contract until approximately January 2027.

What are we looking for from you?

Experience in the investigation of customer feedback and complaints

Experience in multi-channel responses to customer feedback, including social media, googles reviews, letter writing and informal communication methods

Experience of complaint audits

An ability to deal with sensitive and controversial issues in a professional manner

Experience in working in partnership with colleagues and external stakeholders at an operational level

Experience in working alongside and influencing teams and processes to resolve complex issues

Experience in introducing or recommending new or improved services

An ability to continually seek improved ways of working and commits to achieving Value for Money

Where will I be working?

Although this is a home-based role, you will be required to attend meetings at our Worcester or Birmingham office at least once a week, although this will be more during the training period. On occasion, you may also need to visit customer homes as part of case investigations, which could be located anywhere within the geography of our housing stock. A valid driving licence with access to a vehicle is essential for this role, and a DBS check will be required prior to employment.

What are some of our great benefits?

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more

Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)

Learning and Development opportunities

Salary sacrifice electric vehicle scheme

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Why join us?

This is an exciting opportunity to join a forward-thinking organisation committed to investing in people and places to build a stronger, more sustainable future. If you're ready to make a real difference, apply today!

How can I apply?

Simply click "apply now" to complete a short online application and upload your current CV.

For more information about this role, please find the attached job description or contact [email protected] for more information.

We aim to hold in-person interviews for this position at our Worcester and/or Birmingham office on 23rd and 24th July. We will contact you to arrange a suitable time once successfully shortlisted.

Apply Now

Refine Your Search

work from home jobs in chelmsley wood, wmd

Complaints/Customer Experience Advisor

Estate Agent Selling Luxury Homes

Work From Home - On Your Terms

Estate Agent

Customer Care Coordinator

Estate Agent selling Luxury Homes

Recovery Coordinator (Group Work Facilitator)

Vehicle Booking Agent

Front End Designer

Back-End Developer (Remote)

Automotive Helpdesk Agent

Automation Tester

Customer Success Representative – eShepherd

Account Manager (Motor Finance Brokers - South)

Cruise Travel Expert

Bid Writer

Customer Support Manager

Independent Travel Agent

Viewing Agent (Birmingham)

Hospitality Apprenticeship Trainer

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