Since 1998, Fasthosts has been helping customers build their online presence and keep their data safe – growing from a student project into a cornerstone of the UK digital economy. We provide top-tier hosting, domains, email, servers and AI platforms to over a million domains, supported by passionate teams supporting customers 24/7.
We're based at The Forum in Gloucester, with our Tier IV(!) Data Centre just down the road in Worcester, running on 100% renewable energy. We're also deeply committed to our community – supporting Gloucestershire businesses and students with different initiatives and events throughout the year.
Ever wonder how major digital services stay fast, reliable, and online around the clock? As a 2nd Line Infrastructure Support Engineer, you play a vital role! You are the heartbeat of our tech infrastructure—keeping systems running smoothly, resolving glitches, and delivering top-tier support to teams and customers across Europe.
Working Pattern: 4-on, 4-off shift pattern (12-hour shifts: 2 days, 2 nights). This is a 100% onsite role in our Gloucester City Centre office.
If you are looking to explore a career in tech, have a passion for learning, and remain calm under pressure, read on.
- Guard the Grid: Monitor servers, networks, and applications 24/7, taking swift action the moment an alert pops up.
- Troubleshoot & Resolve: Provide 2nd-line IT support via phone, email, and ticketing systems to keep users moving.
- Keep Systems Stable: Perform core daily tasks and routine maintenance to maintain platform security and performance.
- Fix Root Causes: Spot repeat technical issues and work with various teams/departments to implement permanent fixes rather than temporary patches.
- Collaborate Across Europe: Escalate complex issues smoothly and quickly, coordinating with core teams to deliver seamless service.
The Essentials:
- Hands-on familiarity with both Windows and Linux environments.
- A foundational understanding of virtualisation.
- Customer support experience paired with clear written and verbal communication.
- A cool head under pressure, logical problem-solving skills, and a genuine hunger to learn.
Bonus Points (We'll teach you if you don't know these yet!):
- Server administration experience (Linux/Windows).
- Basic scripting skills (Python, BASH, PowerShell).
- Exposure to networking, web servers (Apache, IIS), databases (SQL), or containers.
We value what each person brings to the table, from amazing ideas to great work attitudes. That's why it's only fair we give as much as we receive with a vast array of benefits and perks including:
- Salary starting from £33,000 + bonus
- 27 days annual leave + bank holidays
- Contributory pension scheme
- Private healthcare and Life assurance
- Employee assistance programmes
- Cycle and EV scheme
- Refreshments in break rooms and discounts at selected local restaurants
- Social events
With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!
So, like the sound of working at Fasthosts? We don't blame you, we think it's pretty great too!
Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.
We can't wait to hear from you!
Fasthosts is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At Fasthosts, your individuality is welcomed and celebrated.
Notice to Agency and Search Firm Representatives: Fasthosts is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Fasthosts employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of Fasthosts. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
